Careers
Interested in joining Solihull Healthcare Partnership?
SHP employs in excess of 140 staff based at our 7 practices. This includes salaried GPs, practice nurses and health care assistants, practice managers, receptionists, business experts and many others. If you are interested in working for SHP, we would love to hear from you!
See the list of our current positions available below - please click on each position for more information:
SOLIHULL HEALTHCARE PARTNERSHIP
PA to Chief Executive Officer and Board
Contract: Permanent
Would you like to part of a successful, innovative and multi-disciplinary team, at one of the largest Primary Care providers in Solihull? If yes, we would love to hear from you!
About us
Solihull Healthcare Partnership is a partnership providing NHS GP services to over 55,000 patients through one individual GP practice operating from seven surgeries across Solihull / Shirley.
Our vision is to forge a strong relationship between our multidisciplinary team within our healthcare centres and the wider community. With a small centralised management team that support our GP practices and provide HR, IT, finance, governance, operations and communications services; our GP practice teams can concentrate their energies on providing excellent/outstanding care to our patients. Find out more about us, here.
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
Role
To provide critical support to the CEO and Board. Undertake administrative and secretarial duties with efficiency and accuracy. Act as an ambassador for the organisation, developing effective and positive relationships with key internal and external stakeholders. Ensuring the highest levels of confidentiality at all times.
Responsibilities:
- To be the point of contact for all enquiries to the CEO.
- Monitoring the email inbox of the CEO dealing with confidential correspondence and escalating urgent
matters. - Provide administrative support to the CEO in managing his diary, the organisation of meetings and the
maintenance of confidential documents and files. - Planning and preparation of all paperwork and agendas for various meetings including Board meetings
and Partnership meeting. - Attending Board meeting and producing accurate and complete minutes. Distributing these in a timely
manner. - Provide support to the CEO in the prioritisation of his workload and responding appropriately and
filtering requests on his behalf. - Provide full secretarial support to the Board.
- Organisation of meetings. Liaising with GP Partners and Managers as required.
- Supporting the Board with specific projects, providing fully, comprehensive administration support.
- Maintain confidentiality at all times.
Special Requirements of the Post
- Previous experience providing secretarial and PA support at Board level
- Experience in accurate minute taking
- Flexible approach to work, there will be a requirement to attend meetings outside of your regular hours. When this is the case you will be able to take the time back at another agreed time during that week
- Excellent organisation skills and attention to detail
- Excellent communication skills
Click here to see full job description
To apply for this vacancy, please send your CV and covering letter to shp.hr@nhs.net
We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!
SOLIHULL HEALTHCARE PARTNERSHIP
Senior Care Navigator
Contract: Permanent
Would you like to be part of a successful, innovative and multi-disciplinary team, at the one of the largest Primary Care providers in the Solihull? If yes, we would love to hear from you!
About us
Solihull Healthcare Partnership is a partnership providing NHS GP services to over 55,000 patients through one individual GP practice operating from seven surgeries across Solihull / Shirley.
Our vision is to forge a strong relationship between our multidisciplinary team within our healthcare centres and the wider community. With a small centralised management team that support our GP practices and provide HR, IT, finance, governance, operations and communications services; our GP practice teams can concentrate their energies on providing excellent/outstanding care to our patients. Find out more about us, here.
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
Job Role / Purpose
The Care Navigator will be the second point of contact for patients ringing the surgery. The role will be to optimise the patient’s journey and be an ambassador for the practice. The purpose of the post holder is to take every opportunity to ensure that the patient’s presenting issue is managed appropriately and that the patients are up to date with their routine appointments. This will be a telephone triage role as well as dealing with walk in attendees who present at the surgery reception. This role will also assist with the smooth running of the SHP Online Consult Hub and work with clinicians in delivering an efficient and competent level of accurate management of online consultations requests. This includes signposting and directing to the appropriate to the healthcare professional within SHP, and where appropriate, outside agencies.
Job Role Summary
- Provide clear concise information to patients and understand the importance of discretion and confidentiality.
- Good communication skills and a calm manner. Be able to put patients rapidly at their ease and give them the space and time to explain their needs.
- After appropriate training employ a variety of questioning techniques in order to develop a full picture of the nature of the patient’s problem.
- Identify potentially serious problems and bring those to the immediate attentions of the correct clinician; i.e. on call GP; triage Nurse Practitioner.
- For less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.
- Build strong relationships with all direct team members, clinicians and recognise healthcare professionals in the practice as a scarce resource to be used appropriately.
- Develop and maintain an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.
- Be able to distinguish real priorities from cases of unnecessary panic, be able to reassure and manage these situations. Demonstrate assertiveness without being domineering and have ability to gain the confidence of the caller (project confidence and sensitivity).
- Support the Practice in developing approved business changes that include process improvements and assist in embedding these into daily operations/contribute to increasing clinical effectiveness.
- Assist in the timely production of relevant information for patients; clinicians and 3rd Party services.
- Development, mentoring and performance management of the practice team within their area.
- Engage in regular supervision relationship with GP’s and Advanced Nurse Practitioners to get direction and support for the role.
- Evidence of a clear understanding of patients presenting issues by identifying potentially serious problems and bring those to the immediate attention of the appropriate clinician – using the Practice Triage protocol and clinical software EMIS WEB.
- Evidence for less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.
- Evidence managing patient’s routine appointment requirements when patients initiate contact with the practice.
- Timely management of telephone conversations with patients whilst obtaining both the patients and practice’s desired outcome from the call.
- Demonstrate understanding of the role’s limitations and work within them. Evidence that guidance has been sought from colleagues when appropriate.
- Meet the required standard with regards to clear and concise notes of encounters and have these documented in EMIS WEB clinical software tool.
- Resolution of patient presenting issues and pro-active management and escalation of any risks.
- Evidence of effective performance management through teamwork, collaboration; successful application of tools and techniques.
- Understand the Practice Business strategy agreed and accepted by the Practice Partners and Management.
- Provide Feedback to Management, GP Partners, Practice teams & Peers.
- Recruitment, induction, and training of Care Navigators.
- Appraisals and performance management of care navigators including meetings.
- Leading, monitoring, motivating, and inspiring the Care Navigation team; and providing guidance and support.
- Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of patient services
Click here to view full job description
To apply for this vacancy, please send your CV and covering letter to shp.hr@nhs.net
We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!
SOLIHULL HEALTHCARE PARTNERSHIP
Care Navigator
Contract: Permanent
Would you like to part of a successful, innovative and multi-disciplinary team, at the largest Primary Care provider in Solihull? If yes, we would love to hear from you!
About us
Solihull Healthcare Partnership is a partnership providing NHS GP services to over 55,000 patients through one individual GP practice operating from seven surgeries across Solihull / Shirley.
Our vision is to forge a strong relationship between our multidisciplinary team within our healthcare centres and the wider community. With a small centralised management team that support our GP practices and provide HR, IT, finance, governance, operations and communications services; our GP practice teams can concentrate their energies on providing excellent/outstanding care to our patients. Find out more about us, here.
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
Role
The Care Navigator will be the second point of contact for patients ringing the surgery. The role will be to optimise the patient’s journey and be an ambassador for the practice. The purpose of the post holder is to take every opportunity to ensure that the patient’s presenting issue is managed appropriately and that the patients are up to date with their routine appointments. This will be a telephone triage role as well as dealing with walk in attendees who present at the surgery reception.
Responsibilities:
- Provide clear concise information to patients and understand the importance of discretion and confidentiality.
- Good communication skills and a calm manner. Be able to put patients rapidly at their ease and give them the space and time to explain their needs.
- After appropriate training employ a variety of questioning techniques in order to develop a full picture of the nature of the patient’s problem.
- Identify potentially serious problems and bring those to the immediate attentions of the correct clinician; i.e. on call GP; triage Nurse Practitioner.
- For less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.
- Build strong relationships with all direct team members, clinicians and recognise healthcare professionals in the practice as a scarce resource to be used appropriately.
- Develop and maintain an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.
- Be able to distinguish real priorities from cases of unnecessary panic, be able to reassure and manage these situations. Demonstrate assertiveness without being domineering and have ability to gain the confidence of the caller (project confidence and sensitivity).
- Support the Practice in developing approved business changes that include process improvements and assist in embedding these into daily operations/contribute to increasing clinical effectiveness.
- Assist in the timely production of relevant information for patients; clinicians and 3rd Party services.
- Development, mentoring and performance management of the practice team within their area.
- Engage in regular supervision relationship with GP’s and Advanced Nurse Practitioners to get direction and support for the role.
- Evidence of a clear understanding of patients presenting issues by identifying potentially serious problems and bring those to the immediate attention of the appropriate clinician – using the Practice Triage protocol and clinical software EMIS WEB.
- Evidence for less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.
- Evidence managing patient’s routine appointment requirements when patients initiate contact with the practice.
- Timely management of telephone conversations with patients whilst obtaining both the patients and practice’s desired outcome from the call.
- Demonstrate understanding of the role’s limitations and work within them. Evidence that guidance has been sought from colleagues when appropriate.
- Meet the required standard with regards to clear and concise notes of encounters and have these documented in EMIS WEB clinical software tool.
- Resolution of patient presenting issues and pro-active management and escalation of any risks.
- Evidence of effective performance management through teamwork, collaboration; successful application of tools and techniques.
- Understand the Practice Business strategy agreed and accepted by the Practice Partners and Management.
- Provide Feedback to Management, GP Partners, Practice teams & Peers.
Click here for a full job description
To apply for this vacancy, please send your CV and covering letter to shp.hr@nhs.net
We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!