Careers
Interested in joining Solihull Healthcare Partnership?
SHP employs in excess of 140 staff based at our 7 surgery sites. This includes salaried GPs, practice nurses and health care assistants, service delivery managers, care navigators, business experts and many others. If you are interested in working for SHP, we would love to hear from you!
See the list of our current positions available below - please click on each position for more information:
SOLIHULL HEALTHCARE PARTNERSHIP
Care Navigator
Contract: Permanent
Would you like to part of a successful, innovative and multi-disciplinary team, at the largest Primary Care provider in Solihull? If yes, we would love to hear from you!
About us
Solihull Healthcare Partnership is a primary care network formed of 7 different GP practices. We provide quality care to over 55,000 patients in the Shirley / Solihull area.
This is an exciting opportunity to be part of an expanding team, which is friendly and supportive and focused on providing the best service to our patients.
Solihull Healthcare Partnership is looking for a committed, enthusiastic and highly motivated team member to join our Care Navigation Team.
Our teams are made up amazing people and we hear all the time from them about the levels of support, spirit and togetherness in their local teams. We are not afraid to say we work in a challenging environment although our people genuinely help one another every step and every day.
SHP recognises its staff as being fundamental to its success. All our Care Navigators are in the privileged position to know they make a very real difference to our patients and their families at the end of their working days. This is real job satisfaction.
Our teams benefit from some fantastic support from our team leaders and managers, who are accessible, experts in the job, supportive personalities and spend time with you to understand how you feel about your role.
The Role & Responsibilities
The Care Navigator will be the second point of contact for patients ringing the surgery. The role will be to optimise the patient’s journey and be an ambassador for the practice. The purpose of the post holder is to take every opportunity to ensure that the patient’s presenting issue is managed appropriately and that the patients are up to date with their routine appointments. This will be a telephone triage role as well as dealing with walk in attendees who present at the surgery reception.
Responsibilities:
- Provide clear concise information to patients and understand the importance of discretion and confidentiality.
- Good communication skills and a calm manner. Be able to put patients rapidly at their ease and give them the space and time to explain their needs.
- After appropriate training employ a variety of questioning techniques in order to develop a full picture of the nature of the patient’s problem.
- Identify potentially serious problems and bring those to the immediate attentions of the correct clinician; i.e. on call GP; triage Nurse Practitioner.
- For less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.
- Build strong relationships with all direct team members, clinicians and recognise healthcare professionals in the practice as a scarce resource to be used appropriately.
- Develop and maintain an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.
- Be able to distinguish real priorities from cases of unnecessary panic, be able to reassure and manage these situations. Demonstrate assertiveness without being domineering and have ability to gain the confidence of the caller (project confidence and sensitivity).
- Support the Practice in developing approved business changes that include process improvements and assist in embedding these into daily operations/contribute to increasing clinical effectiveness.
- Assist in the timely production of relevant information for patients; clinicians and 3rd Party services.
- Development, mentoring and performance management of the practice team within their area.
- Engage in regular supervision relationship with GP’s and Advanced Nurse Practitioners to get direction and support for the role.
- Evidence of a clear understanding of patients presenting issues by identifying potentially serious problems and bring those to the immediate attention of the appropriate clinician – using the Practice Triage protocol and clinical software EMIS WEB.
- Evidence for less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.
- Evidence managing patient’s routine appointment requirements when patients initiate contact with the practice.
- Timely management of telephone conversations with patients whilst obtaining both the patients and practice’s desired outcome from the call.
- Demonstrate understanding of the role’s limitations and work within them. Evidence that guidance has been sought from colleagues when appropriate.
- Meet the required standard with regards to clear and concise notes of encounters and have these documented in EMIS WEB clinical software tool.
- Resolution of patient presenting issues and pro-active management and escalation of any risks.
- Evidence of effective performance management through teamwork, collaboration; successful application of tools and techniques.
- Understand the Practice Business strategy agreed and accepted by the Practice Partners and Management.
- Provide Feedback to Management, GP Partners, Practice teams & Peers.
Weekly Hours: 30-37.5 hours per week, Overtime opportunities available
Days: Monday - Friday
Hours: 7:30am – 8:00pm
Start Date: Immediate
Reference ID: CN0122
Job Types: Full-time, Part-time, Permanent
Salary: £18,915.00 – £19,403.00 per year
Click here for a full job description
To apply for this vacancy, please send your CV and covering letter to shp.hr@nhs.net
We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!
SOLIHULL HEALTHCARE PARTNERSHIP
Contact Centre Manager
Contract: Permanent
Would you like to part of a successful, innovative and multi-disciplinary team, at the largest Primary Care provider in Solihull? If yes, we would love to hear from you!
About us
Solihull Healthcare Partnership is a Primary Care Network formed of 7 GP practices. We provide quality NHS care to over 55,000 patients in the Shirley / Solihull area.
Our vision is to be the most respected healthcare provider in the Solihull region, developing centres of excellence which we are proud of. To achieve this we need to continue to bring the right people into our organisation, who like us, are passionate about providing the best service to our patients and want to make a difference.
Equally important to us is looking after our employees and their wellbeing, supporting and developing them in the best way. Ensuring we retain our people and that they enjoy coming to work. The Contact Centre Manager is a new and exciting role for our organisation, which will help us achieve this.
This role will be part of the Operations team and will be based at main site, however you will be required to travel to our other practices regularly, which are within a few miles from each other in Shirley and Solihull.
The Role & Responsibilities:
- Day-to-day management of contact centre operations in accordance with SHP Operating policies and procedures to ensure service standards and KPIs are met.
- Proactive review of KPI standards and implementation of plans to further improve the service whilst identifying best practice.
- Supervise staff ensuring all calls into the contact centre are answered in a courteous, professional and efficient manner.
- Ensure that KPIs are met by providing support, coaching, training, and performance management to the contact centre staff.
- Data analysis – work closely with IT Operations Manager to identify trends and opportunities in call flows.
- Ensure rota is planned and disseminated 6 weeks in advance ensuring optimal level of cover in contact centre and at sites.
- Overseeing and developing SOPs in conjunction with governance and operations team.
- Responsible for the identification and implementation of contingency processes for the contact centre and testing of the processes.
- Ensure all staff employed in the contact centre have a good level of awareness of CQC guidelines.
- Line management of care navigators and direct reports, including mentoring and training.
- Ensure that the contact centre staff receive regular and timely communications about the changes in the processes and overall performance and expectations.
- Ensuring the Senior Care Navigators and Care Co-ordinators attend “Train the trainer” training for learning to be disseminated within the team and to newly joined staff.
- Ensure optimal level of staffing is maintained in the contact centre and on sites, liaising with Team Leaders to deal with any unforeseen issues.
- Maintain effective working relationships with the Team Leaders working as a team to provide support and cover for duties as required.
- On call responsibilities for the service and escalation as appropriate
- Working with contact centre staff and Team Leaders to ensure consistency and best practice is shared and developed.
- Attend appropriate meetings including team meetings, governance and operational meetings, etc.
- Produce regular performance reports and other ad-hoc reports as requested by the Senior Leadership Team.
- Review and manage high quality responses to appointment queries and other enquiries as appropriate.
Person Specification
A minimum of 2 years’ operational management experience in a NHS/private healthcare setting
Customer service or call centre experience or equivalent work experience
Significant experience of managing teams and line management
Experience in service redesign and project management
Experience of presenting complex data/information to staff at all levels and persuading people to make changes based on this information
Understanding of the role of NHS bodies such as CCGs, Acute providers, CQC, Monitor, NHS England and NHS Improvement
Experience of developing policies, pathways and standard operating procedures
Excellent organisational skills
Ability to produce error free and well-presented reports demonstrating a high level of accuracy
Tactful and diplomatic
Job Types: Full-time, Permanent
Salary: £29,543.00 - £31,922.00 per year
Contact Centre Manager Job Description.docx
To apply for this vacancy, please send your CV and covering letter to shp.hr@nhs.net
We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!
SOLIHULL HEALTHCARE PARTNERSHIP
Deputy Contact Centre Manager
Contract: Permanent
Would you like to part of a successful, innovative and multi-disciplinary team, at the largest Primary Care provider in Solihull? If yes, we would love to hear from you!
About us
Solihull Healthcare Partnership is a Primary Care Network formed of 7 GP practices. We provide quality NHS care to over 55,000 patients in the Shirley / Solihull area.
Our vision is to be the most respected healthcare provider in the Solihull region, developing centres of excellence which we are proud of. To achieve this we need to continue to bring the right people into our organisation, who like us, are passionate about providing the best service to our patients and want to make a difference.
Equally important to us is looking after our employees and their wellbeing, supporting and developing them in the best way. Ensuring we retain our people and that they enjoy coming to work. The Deputy Contact Centre Manager is a new and exciting role for our organisation, which will help us achieve this.
This role will be part of the Operations team and will be based at main site, however you will be required to travel to our other practices regularly, which are within a few miles from each other in Shirley and Solihull.
The Role & Responsibilities:
- Coach and motivate team members to their maximum potential providing feedback, performance review, monitoring absence and creating a team environment conducive to optimise performance.
- Responsible for ensuring rota is planned 6 weeks in advance and staff are aware of their shifts.
- Manage annual leave, sickness and other absences and arrange cover appropriately.
- Ensure return to work interviews are held consistently and HR and the Team Leader are kept updated.
- Use Care Navigation Competency Framework to develop the staff from Essential level to an Expert
- Work alongside the Team Leader to plan a care navigation handbook and be responsible for its periodic update and distribution
- Responsible for planning a comprehensive and personalised induction and training programme ensuring all new staff are made to feel welcome and that they are provided with consistent support during their first few days.
- Plan training and development for individual team members and ensure that the necessary resources are available to meet the daily targets through management of attendance, sickness and holidays.
- Ensure the KPIs are delivered and devise an action plan if there is a breach.
- Work closely with the Team Leader to manage the recruitment process i.e. starters, leavers, recruitment, inductions, probation sign offs.
- Assist the care navigation team with management of complaints ensuring all verbal complaints are dealt with and a high standard of care provided to patients
- Supervise staff ensuring all calls into the contact centre are answered in a courteous, professional and efficient manner.
- Ensure that all administrative work is allocated to the team and is completed on daily basis.
- Ensure all staff in the contact centre have good level of understanding of CQC compliance.
- Encourage signposting and ensure margin of error is reduced.
- Provide cover at sites and other ad-hoc duties as and when required
- Deputise for the Contact Centre Team Leader
Deputy Contact Centre Manager Job Description.docx
To apply for this vacancy, please send your CV and covering letter to shp.hr@nhs.net
We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!
SOLIHULL HEALTHCARE PARTNERSHIP
Deputy Service Delivery Manager
Contract: Permanent
Would you like to part of a successful, innovative and multi-disciplinary team, at the largest Primary Care provider in Solihull? If yes, we would love to hear from you!
About us
Solihull Healthcare Partnership is a Primary Care Network formed of 7 GP practices. We provide quality NHS care to over 55,000 patients in the Shirley / Solihull area.
This role will be part of the Operations team and will be based at main site, however you will be required to travel to our other practices regularly, which are within a few miles from each other in Shirley and Solihull.
The Role & Responsibilities
- Work with the Team Leader to develop the optimum staff structure / rota and ensure that staff are available to fill the rota ensuring the appointments are made available on the system 6 weeks in advance.
- Ensure that the teams work effectively together and that all staff work consistently in the same way, ensuring standard operating procedures are followed.
- Be the first point of contact for escalation of verbal complaints, resolve at same time where possible and update the complaints log which will assist with identifying common themes.
- Escalate to Team Leader where necessary
- Investigate and respond to written complaints. Ensure adherence to Practice Complaints procedure
- Work closely with the governance team to ensure practice sites are compliant with Information Governance/GDPR standards and provide evidence.
- Complete significant event forms as and when required. Ensure all actions are completed and logged in risk register
- Under the guidance of governance team and the Team Leader, complete and record regular checks/risk assessments to ensure that the practice complies with Health and Safety, fire and building regulations. Escalate any issues to Team Leader.
- Complete internal CQC testing schedule and identify areas of improvement. Work with governance team to put corrective measures in place.
- Support the site care navigators in answering patient and clinician queries.
- Working alongside the Team Leader effectively manage staff holidays and sickness absence, ensuring that all sickness absences are followed by a return to work interview and ensuring that HR systems are kept up to date.
- Respond to and resolve local IT issues.
- Work alongside other Team Leaders, Deputy Team Leaders and Contact Centre manager to provide cover and assist with any duties as required by the business.
- Support the Team Leader in smooth and efficient running of the sites.
- Responsible for the day-to-day management of clinical rota, staff rota setting on clinical appointment system, arranging locum and other cover for periods of absence
- Deputise for the Team Leader in their absence.
- As required, arrange and lead meetings, take minutes and prepare agendas.
- Liaise with contractors working within sites to carry out essential maintenance and repair work
- Ensure systems and processes are in place for effective estates management e.g. stock control, cleaning and infection control procedures, reception cover and security
- Work closely with the Head of Governance to ensure that sites are compliant with CQC standards
Person Specification
A minimum of 2 years’ operational management experience in a NHS/private healthcare setting.
Significant experience of managing teams and line management.
Experience in service redesign and project management.
Experience of presenting complex data/information to staff at all levels and persuading people to make changes based on this information.
Understanding of the role of NHS bodies such as CCGs, Acute providers, CQC, Monitor, NHS England and NHS Improvement.
Experience of developing policies, pathways and standard operating procedures.
Experience and understanding of governance systems and processes including CQC compliance.
Excellent organisational skills.
Ability to produce error free and well-presented reports demonstrating a high level of accuracy.
Tactful and diplomatic.
Job Types: Full-time, Permanent
Salary: £24,239.00 – 25,175.00 per year
Deputy Service Delivery Manager Job Description.docx
To apply for this vacancy, please send your CV and covering letter to shp.hr@nhs.net
We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!
SOLIHULL HEALTHCARE PARTNERSHIP
Recruitment and Retention Officer
Contract: Permanent
Would you like to part of a successful, innovative and multi-disciplinary team, at the largest Primary Care provider in Solihull? If yes, we would love to hear from you!
About us
Solihull Healthcare Partnership is a Primary Care Network formed of 7 GP practices. We provide quality NHS care to over 55,000 patients in the Shirley / Solihull area.
Our vision is to be the most respected healthcare provider in the Solihull region, developing centres of excellence which we are proud of. To achieve this we need to continue to bring the right people into our organisation, who like us, are passionate about providing the best service to our patients and want to make a difference.
Equally important to us is looking after our employees and their wellbeing, supporting and developing them in the best way. Ensuring we retain our people and that they enjoy coming to work. The Recruitment and Retention Officer, is a new and exciting role for our organisation, which will help us achieve this.
This role will be part of the HR team which is based at Haslucks Medical Centre, however you will be required to travel to our other practices regularly, which are within a few miles from each other in Shirley and Solihull.
The Role & Responsibilities
- Work closely with managers to understand their recruitment needs and develop job descriptions and person specifications.
- Advertise roles, be involved in shortlisting, design relevant recruitment tasks, be an active member of interview panels.
- Look for new ways to attract candidates, organising recruitment open days, utilising social media, jobs boards, liaising with agencies.
- Ensure our on-boarding paperwork including offer letters and contracts are compliant and obtain all necessary information for new recruits.
- Fulfil requirements for clinicians on a locum basis in a timely manner, liaising with agencies and arranging cover, often at short notice.
- Ensure all personnel files meet with the requirements of our regulator, the Care Quality Commission.
- Update in-house and NHS national trackers with details of our workforce.
- Conduct inductions with new recruits.
- Collate and monitor induction and probation paperwork, ensuring that managers understand their responsibilities in this area and providing guidance and support on process.
- Guide and train managers in recruitment best practice.
- Work with the Communications lead to deliver employee wellbeing initiatives.
- Conduct staff surveys, present findings and solutions to improving staff morale.
What we need from you:
- Experience of working in a busy in-house recruitment role ideally within the NHS or other regulated sector
- Experience of end to end recruitment, advising managers on best practice
- Excellent organisation skills, and managing conflicting demands
- Excellent attention to detail
- Full driving license
- Excellent communication skills
- Standard DBS check
- Experience of on-boarding new recruits
This role offers flexibility and applications are encouraged for full-time (37.5 hours) and part-time workers (30 hours).
Benefits include:
- 25 days hours plus bank holidays (pro-rata for part-time hours) increasing with length of service
- NHS Pension
- Blue light discount card
Work remotely
- No
Job Types: Full-time, Part-time, Permanent
Salary: £25,955.00 - £28,353.00 per year
Recruitment and Retention Officer Job Description.docx
To apply for this vacancy, please send your CV and covering letter to shp.hr@nhs.net
We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!
SOLIHULL HEALTHCARE PARTNERSHIP
Deputy Lead Nurse
Contract: Permanent
Would you like to part of a successful, innovative and multi-disciplinary team, at the largest Primary Care provider in Solihull? If yes, we would love to hear from you!
About us
Solihull Healthcare Partnership is a partnership providing NHS GP services to over 55,000 patients through one individual GP practice operating from seven surgeries across Solihull / Shirley.
Our vision is to forge a strong relationship between our multidisciplinary team within our healthcare centres and the wider community. With a small centralised management team that support our GP practices and provide HR, IT, finance, governance, operations and communications services; our GP practice teams can concentrate their energies on providing excellent/outstanding care to our patients. Find out more about us, here.
The Role & Responsibilities
To support the Lead Nurse in providing a standardised and pragmatic approach to the management of the SHP nursing team. The Lead Nurse and Deputy Lead Nurse(s) together form the SHP Lead Nurse Team.
The Deputy Lead Nurse(s) will assist the Lead Nurse in coordinating nursing care for all SHP patients via the nursing team. They will have direct clinical contact with patients, contributing to supervising employees and acting as a link between nursing staff and the SHP management board.
The Deputy Lead Nurse(s) will be responsible for developing selected clinical guidelines and policies and protocols agreed by the SHP Board and Clinical Panel as delegated by the Lead Nurse.
The Deputy Lead Nurse(s) will oversee from a nursing perspective selected key performance indicators such as QOF, CCG LISs, contractual requirements, nurse led clinical targets, patient access, and enhanced service provision, as agreed within the Lead Nurse Team.
In addition, the Deputy Lead Nurse will assist in the coordination of the nursing team in all aspects related to compliance and regulation as part of the Lead Nurse Team.
Managerial
- Provide leadership, guidance and advice on CQC nursing issues, ensuring the nursing team and services are delivered in line with all regulatory requirements if allocated within the Lead Nurse Team.
- Contribution to the decision making process together with the SHP Management Board to devise and engage the Nursing Team structure
- Provision of nursing input to the CQC Task and Finish group if delegated by Lead Nurse Team
- Contribution to the SHP Governance structure, attendance at SHP Board meetings if requested to deputise for Lead Nurse, and providing specialist input where appropriate
- Ensure regular health checks are completed in a timely manner and according to internal policy as part of Lead Nurse Team
- Responsible to ensure Cold Chain Policy and Procedure is adhered to by all nursing staff and sites if agreed within Lead Nurse team
- Responsible to ensure the highest standards of infection control for all nurses and associated teams across the organisation if agreed within Lead Nurse Team
- Deployment and monitoring across SHP of all Patient Group Directives as part of Lead Nurse team
- Deputise if necessary for the Lead Nurse to undertake and manage the Clinical Supervision Process/Appraisals for all nurses, HCA’s and any future staff roles who fall under the nursing remit
- Support the management of the HCA team
- Support the management of the Phlebotomy team
- Deputise for the Lead Nurse when appropriate, to manage and monitor annual leave, sickness and other absence (including return to work interviews and informal counselling) as required in accordance with Practice HR policies and procedures, maintaining appropriate records.
- Provide pastoral support for staff when appropriate, particularly in relation to issues that affect their ability to work, in conjunction with HR and the Lead Nurse
- Participate in performance management and disciplinary procedures in conjunction with HR and the Lead Nurse if required.
- Deputise for the Lead Nurse at monthly nurse team meetings if necessary, ensuring meeting minutes are accurately recorded and shared appropriately across the organisation
- Participate in Practice clinical/operational Meetings, CCG meetings and others as appropriate and cascade information to relevant teams.
- Support new SHP nurses throughout the induction programme as agreed within the Lead Nurse Team
- Participate in student mentorship and be main point of contact and liaison with universities/colleges regarding student nurse training if agreed within Lead Nurse team
- Coordinate in-house education if agreed within Lead Nurse Team
- Participate in Lead Nurse team management of the entire Flu Campaign, ensuring successful uptake across SHP, ensuring adequate stocks and ordering of flu vaccines
- Management of all vaccination targets and campaigns including child vaccinations ensuring they are well led and successful if agreed within Lead Nurse Team
- Contribute to management of the Extended Hours/Access nurse clinics including rotas and staff management if agreed within Lead Nurse Team
- Participate in audit/QIP, for example monitoring inadequate cytology rates
General Practice Nursing
- Provide assessment, screening treatment, services and health education advice.
- Provide nursing treatment to patients using agreed protocols, including:
- Cervical smears
- Wound care / ulcer care
- Removal of Sutures
- New Patient Medicals
- Urinalysis
- ECGs
- Peak Flow Readings
- Venepuncture
- Blood pressure measurements
- Ear syringing
- Chaperoning and assisting patients where appropriate who are being examined by another clinician
- Assisting GPs with minor surgery and coil fittings
- Provide general and specific health screening to the practice patients (within the agreed protocols) with referral to general practitioners as necessary.
- On occasion there may be a requirement to undertake home visits
- Be competent in administration of childhood immunisation and travel vaccination.
- Be competent and confident in managing people with long-term health conditions.
- Encouraged to have an interest in specialist areas such as in Diabetes, Coronary Heart Disease, COPD and Contraception.
- Assess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis.
- Triage patients wishing to see a health care professional, making and necessary referrals to other members of the primary care team.
- Proactively identify, diagnose and manage treatment plans for patients at risk of developing a long term condition (as appropriate).
- Diagnose and manage both acute and chronic conditions, integrating both drug and non-drug treatment methods into a management plan.
- Review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols, and within scope of practice.
- Work with patients in order to support compliance with, and adherence to, prescribed treatments.
- Provide information and advice on prescribed or over the counter medication, medication regimes, side effects and interactions.
- Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care.
- Implement and participate in vaccination programmes for both adults and children.
- Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.
- Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.
- Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
- Deliver care according to NSF, NICE guidelines and evidence based care.
- Maintain and control injectable and oral drug stocks in the treatment room and surgery.
- Undertake the collection of pathological specimens, including intravenous blood samples, swabs, smears, etc.
- Oversee the duties undertaken by the HCA and assist with training and mentoring as and when required.
- Prioritise own workload and ensure effective time management strategies are embedded within the culture of the team.
- Assist in the formulation of practice philosophy, strategy and policy.
- Maintain notices designated for patient health care and education as appropriate.
- Attend and participate in any Practice meetings when required.
- Any other delegated duties appropriate to the post
Special Requirements of the Post
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgment, resourcefulness and common sense
- A commitment to maintain a high professional standard of nursing care and keep up to date with all aspects of nursing care relevant to the post
- A commitment to ensure all Health and Safety requirements and Infection Control measures are met and to report any problems to the practice manager
- A commitment to the effective use of practice and NHS resources
- An awareness of own limitations and experience
- To work in accordance with the NMC Code of Conduct and within the scope of professional practice.
- To have a written professional development plan and to maintain an up to date portfolio which meets the requirements of registration with the NMC
Cooperate with annual appraisal meetings
Deputy Lead Nurse Job Description
To apply for this vacancy, please send your CV and covering letter to shp.hr@nhs.net
We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!
SOLIHULL HEALTHCARE PARTNERSHIP
Practice Nurse
Contract: Permanent
Would you like to part of a successful, innovative and multi-disciplinary team, at the largest Primary Care provider in Solihull? If yes, we would love to hear from you!
About us
Solihull Healthcare Partnership is a partnership providing NHS GP services to over 55,000 patients through one individual GP practice operating from seven surgeries across Solihull / Shirley.
Our vision is to forge a strong relationship between our multidisciplinary team within our healthcare centres and the wider community. With a small centralised management team that support our GP practices and provide HR, IT, finance, governance, operations and communications services; our GP practice teams can concentrate their energies on providing excellent/outstanding care to our patients. Find out more about us, here.
The Role & Responsibilities
The nurse will work as part of the primary healthcare team in the care of patients of practice, to include treatment, preventative care, screening and patient education.
Key Duties
- Provide assessment, screening treatment, services and health education advice.
- Provide nursing treatment to patients using agreed protocols, including:
- Cervical smears
- Wound care / ulcer care
- Removal of Sutures
- New Patient Medicals
- Urinalysis
- ECGs
- Peak Flow Readings
- Venepuncture
- Blood pressure measurements
- Ear syringing
- Chaperoning and assisting patients where appropriate who are being examined by another clinician
- Assisting GPs with minor surgery and coil fittings
- Assist with the organisation and co-ordination of the provision of nursing services for the practice.
- Provide general and specific health screening to the practice patients (within the agreed protocols) with referral to general practitioners as necessary.
- On occasion there may be a requirement to undertake home visits
- Be competent in administration of childhood immunisation and travel vaccination.
- Be competent and confident in managing people with long-term health conditions.
- Interest in Diabetes, Coronary Heart Disease, COPD and Contraception.
- Assess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis.
- Triage patients wishing to see a health care professional, making and necessary referrals to other members of the primary care team.
- Proactively identify, diagnose and manage treatment plans for patients at risk of developing a long term condition (as appropriate).
- Diagnose and manage both acute and chronic conditions, integrating both drug and non drug treatment methods into a management plan.
- Review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols, and within scope of practice.
- Work with patients in order to support compliance with, and adherence to, prescribed treatments.
- Provide information and advice on prescribed or over the counter medication, medication regimes, side effects and interactions.
- Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care.
- Implement and participate in vaccination programmes for both adults and children.
- Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.
- Recognise and work within own competence and professional code of conduct as regulated by the NMC.
- Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.
- Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
- Deliver care according to NSF, NICE guidelines and evidence based care.
- Maintain and control injectable and oral drug stocks in the treatment room and surgery.
- Advise manager regarding health and safety aspects. Pathological specimens and investigatory procedures.
- Undertake the collection of pathological specimens, including intravenous blood samples, swabs, smears, etc.
- Oversee the duties undertaken by the HCA and assist with training and mentoring as and when required.
- Prioritise own workload and ensure effective time management strategies are embedded within the culture of the team.
- Ensure accurate notes of all consultations and treatments are recorded adequately on the computer.
- Assist in the formulation of practice philosophy, strategy and policy.
- Maintain a notice board in the waiting area designated for patient health care and education.
- Attend and participate in any Practice meetings when required.
- Any other delegated duties appropriate to the post
Special Requirements of the Post
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgment, resourcefulness and common sense
- A commitment to maintain a high professional standard of nursing care and keep up to date with all aspects of nursing care relevant to the post
- A commitment to ensure all Health and Safety requirements and Infection Control measures are met and to report any problems to the practice manager
- A commitment to the effective use of practice and NHS resources
- An awareness of own limitations and experience
- To work only in accordance with the NMC Code of Conduct and within the scope of professional practice.
- To have a written professional development plan and to maintain an up to date portfolio which meets the requirements of registration with the NMC
- Cooperate with annual appraisal meetings
Practice Nurse Job Description.docx
To apply for this vacancy, please send your CV and covering letter to shp.hr@nhs.net
We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!