Careers
Interested in joining Solihull Healthcare Partnership?
SHP employs in excess of 140 staff based at our 7 practices. This includes salaried GPs, practice nurses and health care assistants, practice managers, receptionists, business experts and many others. If you are interested in working for SHP, we would love to hear from you!
See the list of our current positions available below - please click on each position for more information:
SOLIHULL HEALTHCARE PARTNERSHIP
Paramedic Practitioner
Contract: Permanent
Would you like to part of a successful, innovative and multi-disciplinary team, at the largest Primary Care provider in Solihull? If yes, we would love to hear from you!
About us
Solihull Healthcare Partnership is a partnership providing NHS GP services to over 55,000 patients through one individual GP practice operating from seven surgeries across Solihull / Shirley.
Our vision is to forge a strong relationship between our multidisciplinary team within our healthcare centres and the wider community. With a small centralised management team that support our GP practices and provide HR, IT, finance, governance, operations and communications services; our GP practice teams can concentrate their energies on providing excellent/outstanding care to our patients. Find out more about us, here.
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
Role
To work independently within the scope of practice in the community, using enhanced clinical assessment and treatment skills, to assess and manage patients presenting with acute presentations which include minor illness or injury, abdominal pains, chest pains and headaches.
Responsibilities:
- To will work as part of a multi-disciplinary team (MDT) within the PCN.
- Assess and triage patients, including same day triage, and as appropriate provide definitive treatment (including prescribing medications following policy, patient group directives, NICE (national) and local clinical guidelines and local care pathways) or make necessary referrals to other members of the primary care team.
- Advise patients on general healthcare and promote self-management where appropriate, including signposting patients to the PCN’s social prescribing service, and where appropriate, other community or voluntary services.
- To be able to:
- perform specialist health checks and reviews within scope of practice and in line with local and national guidance
- perform and interpret ECGs
- perform investigatory procedures as required, and undertake the collection of pathological specimens including intravenous blood samples, swabs, and other samples within their scope of practice, and within line of local and national guidance
- Support the delivery of ‘anticipatory care plans’ and lead certain services (e.g. monitoring blood pressure and diabetes risk of elderly patients).
- Provide an alternative model to urgent and same day GP home visit for the network.
- Communicate at all levels across organisations ensuring that an effective, person-centred service is delivered.
- Communicate proactively and effectively with all colleagues across the multi-disciplinary team, attending and contributing to meetings as required.
- Maintain accurate and contemporaneous health records appropriate to the consultation, ensuring accurate completion of all necessary documentation associated with patient health care and registration with the practice.
- Communicate effectively with patients, and where appropriate family members and their carers, where applicable, complex and sensitive information regarding their physical health needs, results, findings, and treatment choices.
Special Requirements of the Post
- Educated to degree/diploma level in Paramedicine or equivalent experience
- Has completed two-year ‘Consolidation of Learning’ period as a “newly qualified paramedic”
- Working towards developing Level 7 capability in paramedic areas of practice
- Three years’ experience as a band 6 (or equivalent) paramedic
- Experience of working with a multi-disciplinary team
- Experience of working within a Primary Care setting
- Ability to assess and triage patients
- Ability to advise patients on general healthcare and promote self-management
- Undertake the collection of pathological specimens including intravenous blood samples, swabs, and other samples
Paramedic - Job Description.docx
Closing date for applications: 18th July 2021
To apply for this vacancy, please send your CV and covering letter to shp.hr@nhs.net
We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!
SOLIHULL HEALTHCARE PARTNERSHIP
Practice Nurse
Contract: Permanent
Would you like to part of a successful, innovative and multi-disciplinary team, at the largest Primary Care provider in Solihull? If yes, we would love to hear from you!
About us
Solihull Healthcare Partnership is a partnership providing NHS GP services to over 55,000 patients through one individual GP practice operating from seven surgeries across Solihull / Shirley.
Our vision is to forge a strong relationship between our multidisciplinary team within our healthcare centres and the wider community. With a small centralised management team that support our GP practices and provide HR, IT, finance, governance, operations and communications services; our GP practice teams can concentrate their energies on providing excellent/outstanding care to our patients. Find out more about us, here.
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
Role
To work as part of the primary healthcare team in the care of patients of practice, to include treatment, preventative care, screening and patient education.
Responsibilities:
General Practice Nursing
- Provide assessment, screening treatment, services and health education advice.
- Provide nursing treatment to patients using agreed protocols, including:
- Cervical smears
- Wound care / ulcer care
- Removal of Sutures
- New Patient Medicals
- Urinalysis
- ECGs
- Peak Flow Readings
- Venepuncture
- Blood pressure measurements
- Ear syringing
- Chaperoning and assisting patients where appropriate who are being examined by another clinician
- Assisting GPs with minor surgery and coil fittings
- Assist with the organisation and co-ordination of the provision of nursing services for the practice.
- Provide general and specific health screening to the practice patients (within the agreed protocols) with referral to general practitioners as necessary.
- On occasion there may be a requirement to undertake home visits
- Be competent in administration of childhood immunisation and travel vaccination.
- Be competent and confident in managing people with long-term health conditions.
- Interest in Diabetes, Coronary Heart Disease, COPD and Contraception.
- Assess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis.
- Triage patients wishing to see health care professional, making and necessary referrals to other members of the primary care team.
- Proactively identify, diagnose and manage treatment plans for patients at risk of developing a long term condition (as appropriate).
- Diagnose and manage both acute and chronic conditions, integrating both drug and non-drug treatment methods into a management plan.
- Review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols, and within scope of practice.
- Work with patients in order to support compliance with, and adherence to, prescribed treatments.
- Provide information and advice on prescribed or over the counter medication, medication regimes, side effects and interactions.
- Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care.
- Implement and participate in vaccination programmes for both adults and children.
- Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.
- Recognise and work within own competence and professional code of conduct as regulated by the NMC.
- Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.
- Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
- Deliver care according to NSF, NICE guidelines and evidence based care.
- Maintain and control injectable and oral drug stocks in the treatment room and surgery.
- Advise manager regarding health and safety aspects. Pathological specimens and investigatory procedures.
- Undertake the collection of pathological specimens, including intravenous blood samples, swabs, smears, etc.
- Oversee the duties undertaken by the HCA and assist with training and mentoring as and when required.
- Prioritise own workload and ensure effective time management strategies are embedded within the culture of the team.
- Ensure accurate notes of all consultations and treatments are recorded adequately on the computer.
- Assist in the formulation of practice philosophy, strategy and policy.
- Maintain a notice board in the waiting area designated for patient health care and education.
- Attend and participate in any Practice meetings when required.
- Any other delegated duties appropriate to the post
Special Requirements of the Post
-
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgment, resourcefulness and common sense
- A commitment to maintain a high professional standard of nursing care and keep up to date with all aspects of nursing care relevant to the post
- A commitment to ensure all Health and Safety requirements and Infection Control measures are met and to report any problems to the practice manager
- A commitment to the effective use of practice and NHS resources
- An awareness of own limitations and experience
- To work in accordance with the NMC Code of Conduct and within the scope of professional practice.
- To have a written professional development plan and to maintain an up to date portfolio which meets the requirements of registration with the NMC
- Cooperate with annual appraisal meetings
Job Description - Practice Nurse.docx
To apply for this vacancy, please send your CV and covering letter to shp.hr@nhs.net
We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!
SOLIHULL HEALTHCARE PARTNERSHIP
Care Navigator
Contract: Permanent
Would you like to part of a successful, innovative and multi-disciplinary team, at the largest Primary Care provider in Solihull? If yes, we would love to hear from you!
About us
Solihull Healthcare Partnership is a partnership providing NHS GP services to over 55,000 patients through one individual GP practice operating from seven surgeries across Solihull / Shirley.
Our vision is to forge a strong relationship between our multidisciplinary team within our healthcare centres and the wider community. With a small centralised management team that support our GP practices and provide HR, IT, finance, governance, operations and communications services; our GP practice teams can concentrate their energies on providing excellent/outstanding care to our patients. Find out more about us, here.
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
Role
The Care Navigator will be the second point of contact for patients ringing the surgery. The role will be to optimise the patient’s journey and be an ambassador for the practice. The purpose of the post holder is to take every opportunity to ensure that the patient’s presenting issue is managed appropriately and that the patients are up to date with their routine appointments. This will be a telephone triage role as well as dealing with walk in attendees who present at the surgery reception.
Responsibilities:
- Provide clear concise information to patients and understand the importance of discretion and confidentiality.
- Good communication skills and a calm manner. Be able to put patients rapidly at their ease and give them the space and time to explain their needs.
- After appropriate training employ a variety of questioning techniques in order to develop a full picture of the nature of the patient’s problem.
- Identify potentially serious problems and bring those to the immediate attentions of the correct clinician; i.e. on call GP; triage Nurse Practitioner.
- For less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.
- Build strong relationships with all direct team members, clinicians and recognise healthcare professionals in the practice as a scarce resource to be used appropriately.
- Develop and maintain an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.
- Be able to distinguish real priorities from cases of unnecessary panic, be able to reassure and manage these situations. Demonstrate assertiveness without being domineering and have ability to gain the confidence of the caller (project confidence and sensitivity).
- Support the Practice in developing approved business changes that include process improvements and assist in embedding these into daily operations/contribute to increasing clinical effectiveness.
- Assist in the timely production of relevant information for patients; clinicians and 3rd Party services.
- Development, mentoring and performance management of the practice team within their area.
- Engage in regular supervision relationship with GP’s and Advanced Nurse Practitioners to get direction and support for the role.
- Evidence of a clear understanding of patients presenting issues by identifying potentially serious problems and bring those to the immediate attention of the appropriate clinician – using the Practice Triage protocol and clinical software EMIS WEB.
- Evidence for less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.
- Evidence managing patient’s routine appointment requirements when patients initiate contact with the practice.
- Timely management of telephone conversations with patients whilst obtaining both the patients and practice’s desired outcome from the call.
- Demonstrate understanding of the role’s limitations and work within them. Evidence that guidance has been sought from colleagues when appropriate.
- Meet the required standard with regards to clear and concise notes of encounters and have these documented in EMIS WEB clinical software tool.
- Resolution of patient presenting issues and pro-active management and escalation of any risks.
- Evidence of effective performance management through teamwork, collaboration; successful application of tools and techniques.
- Understand the Practice Business strategy agreed and accepted by the Practice Partners and Management.
- Provide Feedback to Management, GP Partners, Practice teams & Peers.
Click here for a full job description
To apply for this vacancy, please send your CV and covering letter to shp.hr@nhs.net
We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!
SOLIHULL HEALTHCARE PARTNERSHIP
Workflow Administrator
Contract: Permanent
Would you like to part of a successful, innovative and multi-disciplinary team, at the largest Primary Care provider in Solihull? If yes, we would love to hear from you!
About us
Solihull Healthcare Partnership is a partnership providing NHS GP services to over 55,000 patients through one individual GP practice operating from seven surgeries across Solihull / Shirley.
Our vision is to forge a strong relationship between our multidisciplinary team within our healthcare centres and the wider community. With a small centralised management team that support our GP practices and provide HR, IT, finance, governance, operations and communications services; our GP practice teams can concentrate their energies on providing excellent/outstanding care to our patients. Find out more about us, here.
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
Role
The important role of the SHP Workflow Administrator is to positively contribute to the Time to Change NHS programme and through active upskilling and mentorship reduce the administrative GP burden by 80% and enable extra time for GP’s to concentrate on clinical tasks by freeing up time.
The Administrator will follow the Workflow Optimisation Flowchart and protocol, following Practice Unbound.
Take on the responsibility of reducing the administrative burden of GP’s by reading; coding and taking any actions on letters that are within the competence of the administrator as deemed by workflow which ordinarily would have been sent to a healthcare professional (GP’s, Clinical Pharmacists. ANP’s, Nurses, HCA’s). Where there is uncertainty about whether a document can be filed directly, it will be forwarded to a healthcare professional for safety.
The post holder will identify and Read code any key clinical data from correspondence, such as new diagnoses, diagnostic test results, significant health information and/or episodes and health promotion information e.g. BP recordings, height, weight, smoking status etc.
Working with the summarising and clinical targets team to ensure key information is accurately collected and coded.
Responsibilities:
- Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible.
- Scanning, coding incoming clinical correspondence.
- Taking actions where appropriate, including forwarding to healthcare professional if relevant (GP’s, Clinical Pharmacists, ANP’s, Nurses, HCA’s) for action if clinically required.
- Attend any workflow optimisation training as deemed necessary by the practice
- Take action as directed by other health care professionals.
- Follow practice protocols to ensure consistent and high quality care is provided to our patients
Scanning Duties
- Sort and date stamp all incoming patient-related mail.
- Scan patient-related documents onto their medical record using read codes as agreed by the clinical team
- Add any additional information about the source of the document
- Forward the document to the healthcare professional who initiated the referral or who is most appropriate to receive the information
- Ensure incoming letters are scanned onto the patient record within a 48/72-hour timescale
- Scan all internal paper documents on to the relevant patients’ record and then store the documents in line with surgery procedures.
Read Coding
- Identify relevant clinical information contained in patient correspondence
- Code and if appropriate free text the clinical information on to the patient record
- Deal with queries relating to coding
Workflow Main Duties
- Process practice correspondence (paper, electronic, email) attaching it to the patient record
- Read code accurately diagnosis, procedures and investigations, identifying and carrying out actions or passing actions to the relevant team member e.g. contacting patients to make appointments or completing referrals.
SHP Workflow Administrator_Job Description.docx
To apply for this vacancy, please send your CV and covering letter to shp.hr@nhs.net
We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!
SOLIHULL HEALTHCARE PARTNERSHIP
Office Administrator
Contract: Permanent
Would you like to part of a successful, innovative and multi-disciplinary team, at the largest Primary Care provider in Solihull? If yes, we would love to hear from you!
About us
Solihull Healthcare Partnership is a partnership providing NHS GP services to over 55,000 patients through one individual GP practice operating from seven surgeries across Solihull / Shirley.
Our vision is to forge a strong relationship between our multidisciplinary team within our healthcare centres and the wider community. With a small centralised management team that support our GP practices and provide HR, IT, finance, governance, operations and communications services; our GP practice teams can concentrate their energies on providing excellent/outstanding care to our patients. Find out more about us, here.
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
Role
The aim of this role is to provide a high quality communication and correspondence across the organisation, supporting with various administration functions including patient registrations, patient deductions, planned care appointments (call and re-call), patient referrals and prescriptions. Ensuring that all protocols are followed in a timely and accurate manner.
Responsibilities:
- Typing of GP correspondence, to ensure that routine referral letters are distributed efficiently within a five day period, using the Choose and Book programme as appropriate and attaching enclosures as necessary.
- Deal with other clinicians’ secretarial needs, typing letters from the digital dictation system, tapes or copy typing as appropriate.
- Ensure two week wait proformas are dealt with efficiently and promptly and contain all relevant information. Follow up all proformas ensuring appointments are made within a two week period.
- Keep up to date with changes in referral systems and new proformas by reading e-mails sent to the practice.
- Ensure correct proformas are used by GPs and these are saved within the system and old ones removed.
- Make best use of the Practice computer system to ensure good communication and audit standards.
- Undertake queries on behalf of patients, trying to establish their concerns and trying to resolve, keeping the patient informed at all times.
- Attend meetings, take and transcribe accurate minutes and distribute as required.
- During busy periods, support the telephone answering system, ensuring that patients receive a high quality service at all times.
- Supporting summarising, call and recall and coding when necessary.
- Be an effective member of the Practice team, a team player, supporting colleagues as required.
- Registering patients onto the clinical system accurately and thoroughly, including patient medical history and all other relevant information provided by the patient.
- Scanning documents and attaching to patient notes on a clinical system.
- Effectively managing requests from patients and Primary Care Support England (PCSE) regarding registrations both via email and via the clinical system or other routes.
- Dealing with requests to remove or transfer patients (deductions) both via email and via the clinical system of other route. Ensuring that deduction notes are actioned and ready for collection.
- Accurately processing incoming medical records / paperwork.
- Assisting with the organising of planned care through call and recall. Booking appointments for planned care appointments such as diabetes and asthma reviews.
- Ensuring that routine referral letters are distributed efficiently within a 5 day period, using the Choose and Book programme as appropriate and attaching enclosures as necessary.
- Working to KPI’s and achieving audit standards.
- Undertake queries on behalf of patients, trying to establish their concerns and trying to resolve, keeping the patient informed at all times.
- Supporting with the co-ordinating and preparing of repeat prescriptions for our patients, data entry onto Patient records, EPS and Patient and Pharmacy liaison.
- Ensure high levels of confidentiality and adhering to GDPR requirements at all times.
Job Description - Office Administrator.docx
To apply for this vacancy, please send your CV and covering letter to shp.hr@nhs.net
We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!