Careers
Interested in joining Solihull Healthcare Partnership?
SHP employs in excess of 140 staff based at our 7 practices. This includes salaried GPs, practice nurses and health care assistants, practice managers, receptionists, business experts and many others. If you are interested in working for SHP, we would love to hear from you!
See the list of our current positions available below - please click on each position for more information:
SOLIHULL HEALTHCARE PARTNERSHIP
PRACTICE NURSE
Contract: Permanent
Would you like to part of a successful, innovative and multi-disciplinary team, at the most respected Primary Care provider in the Birmingham and Solihull region? If yes, we would love to hear from you!
About us
Solihull Healthcare Partnership is a super partnership providing NHS GP services to over 55,000 patients through one individual GP practice operating from seven surgeries across Solihull / Shirley.
Our vision is to forge a strong relationship between our multidisciplinary team within our healthcare centres and the wider community. With a small centralised management team that support our GP practices and provide HR, IT, finance, governance, operations and communications services; our GP practice teams can concentrate their energies on providing excellent/outstanding care to our patients. Find out more about us, here.
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
Role
The nurse will work as part of the primary healthcare team in the care of patients of practice, to include treatment, preventative care, screening and patient education.
Responsibilities:
- Review medication for therapeutic effectiveness, appropriate to patient needs and in
accordance with evidence-based practice and national and practice protocols, and within
scope of practice. - Work with patients in order to support compliance with, and adherence to, prescribed
treatments. - Provide information and advice on prescribed or over the counter medication, medication
regimes, side effects and interactions. - Support patients to adopt health promotion strategies that promote healthy lifestyles, and
apply principles of self-care. - Implement and participate in vaccination programmes for both adults and children.
- Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed
and consent to treatment. - Recognise and work within own competence and professional code of conduct as regulated
by the NMC. - Produce accurate, contemporaneous and complete records of patient consultation,
consistent with legislation, policies and procedures. - Prioritise, organise and manage own workload in a manner that maintains and promotes
quality. - Deliver care according to NSF, NICE guidelines and evidence based care.
- Maintain and control injectable and oral drug stocks in the treatment room and surgery.
- Advise manager regarding health and safety aspects. Pathological specimens and
investigatory procedures. - Undertake the collection of pathological specimens, including intravenous blood samples,
swabs, smears, etc. - Oversee the duties undertaken by the HCA and assist with training and mentoring as and
when required. - Prioritise own workload and ensure effective time management strategies are embedded
within the culture of the team. - Ensure accurate notes of all consultations and treatments are recorded adequately on the
computer. - Assist in the formulation of practice philosophy, strategy and policy.
- Maintain a notice board in the waiting area designated for patient health care and education.
- Attend and participate in any Practice meetings when required.
- Any other delegated duties appropriate to the post
Special Requirements of the Post
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgment, resourcefulness and common sense
- A commitment to maintain a high professional standard of nursing care and keep up to date with all aspects of nursing care relevant to the post
- A commitment to ensure all Health and Safety requirements and Infection Control measures are met and to report any problems to the practice manage
- A commitment to the effective use of practice and NHS resources
- An awareness of own limitations and experience
- To work only in accordance with the NMC Code of Conduct and within the scope of professional practice.
- To have a written professional development plan and to maintain an up to date portfolio which meets the requirements of registration with the NMC
- Cooperate with annual appraisal meetings
Click here for a full job description
To apply for this vacancy, please send your CV and covering letter to shp.hr@nhs.net
We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!
SOLIHULL HEALTHCARE PARTNERSHIP
CALL HANDLER
Contract: Permanent
Would you like to part of a successful, innovative and multi-disciplinary team, at the most respected Primary Care provider in the Birmingham and Solihull region? If yes, we would love to hear from you!
About us
Solihull Healthcare Partnership is a super partnership providing NHS GP services to over 55,000 patients through one individual GP practice operating from seven surgeries across Solihull / Shirley.
Our vision is to forge a strong relationship between our multidisciplinary team within our healthcare centres and the wider community. With a small centralised management team that support our GP practices and provide HR, IT, finance, governance, operations and communications services; our GP practice teams can concentrate their energies on providing excellent/outstanding care to our patients. Find out more about us, here.
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
Role
To support the Telephony process for Solihull Healthcare Partnership, working closely with all care navigation and administrative staff across all sites, to ensure a seamless service is provided to all of our patients. To be able to work with limited supervision, as part of the telephony team, and to display sensitivity and tact when dealing with patients and relatives.
To have a responsible outlook in order to cope with the challenges of a busy patient-focused environment, using prioritising skills and discretion to take account of situations presented and degrees of urgency.
Responsibilities:
- To take responsibility for answering telephone calls promptly from patients, SHP employees, other health care professionals and general business callers.
- To understand the appointment protocol for the different practice services and to fully understand the relevant modules of EMIS Web to book / view / cancel / amend appointments.
- To demonstrate a professional telephone manner at all times, providing excellent customer service.
- To undertake general clerical duties as required.
- To participate in team meetings and training as appropriate.
- To be familiar with and adhere to Solihull Healthcare Partnership’s policies, procedures and protocols.
- To undertake extra duties as deemed relevant to the post under the direction of your line manager, including cover for staff absence.
Addressing patients’ requests for information.
Click here for a full job description
To apply for this vacancy, please send your CV and covering letter to shp.hr@nhs.net
We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!
SOLIHULL HEALTHCARE PARTNERSHIP
Care Navigator
Contract: Permanent
Would you like to part of a successful, innovative and multi-disciplinary team, at the most respected Primary Care provider in the Birmingham and Solihull region? If yes, we would love to hear from you!
About us
Solihull Healthcare Partnership is a super partnership providing NHS GP services to over 55,000 patients through one individual GP practice operating from seven surgeries across Solihull / Shirley.
Our vision is to forge a strong relationship between our multidisciplinary team within our healthcare centres and the wider community. With a small centralised management team that support our GP practices and provide HR, IT, finance, governance, operations and communications services; our GP practice teams can concentrate their energies on providing excellent/outstanding care to our patients. Find out more about us, here.
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
Role
The Care Navigator will be the second point of contact for patients ringing the surgery. The role will be to optimise the patient’s journey and be an ambassador for the practice. The purpose of the post holder is to take every opportunity to ensure that the patient’s presenting issue is managed appropriately and that the patients are up to date with their routine appointments. This will be a telephone triage role as well as dealing with walk in attendees who present at the surgery reception.
Responsibilities:
- Provide clear concise information to patients and understand the importance of discretion and confidentiality.
- Good communication skills and a calm manner. Be able to put patients rapidly at their ease and give them the space and time to explain their needs.
- After appropriate training employ a variety of questioning techniques in order to develop a full picture of the nature of the patient’s problem.
- Identify potentially serious problems and bring those to the immediate attentions of the correct clinician; i.e. on call GP; triage Nurse Practitioner.
- For less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.
- Build strong relationships with all direct team members, clinicians and recognise healthcare professionals in the practice as a scarce resource to be used appropriately.
- Develop and maintain an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.
- Be able to distinguish real priorities from cases of unnecessary panic, be able to reassure and manage these situations. Demonstrate assertiveness without being domineering and have ability to gain the confidence of the caller (project confidence and sensitivity).
- Support the Practice in developing approved business changes that include process improvements and assist in embedding these into daily operations/contribute to increasing clinical effectiveness.
- Assist in the timely production of relevant information for patients; clinicians and 3rd Party services.
- Development, mentoring and performance management of the practice team within their area.
- Engage in regular supervision relationship with GP’s and Advanced Nurse Practitioners to get direction and support for the role.
- Evidence of a clear understanding of patients presenting issues by identifying potentially serious problems and bring those to the immediate attention of the appropriate clinician – using the Practice Triage protocol and clinical software EMIS WEB.
- Evidence for less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.
- Evidence managing patient’s routine appointment requirements when patients initiate contact with the practice.
- Timely management of telephone conversations with patients whilst obtaining both the patients and practice’s desired outcome from the call.
- Demonstrate understanding of the role’s limitations and work within them. Evidence that guidance has been sought from colleagues when appropriate.
- Meet the required standard with regards to clear and concise notes of encounters and have these documented in EMIS WEB clinical software tool.
- Resolution of patient presenting issues and pro-active management and escalation of any risks.
- Evidence of effective performance management through teamwork, collaboration; successful application of tools and techniques.
- Understand the Practice Business strategy agreed and accepted by the Practice Partners and Management.
- Provide Feedback to Management, GP Partners, Practice teams & Peers.
Click here for a full job description
To apply for this vacancy, please send your CV and covering letter to shp.hr@nhs.net
We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!
SOLIHULL HEALTHCARE PARTNERSHIP
Communications Officer
Contract: Permanent
Would you like to part of a successful, innovative and multi-disciplinary team, at the most respected Primary Care provider in the Birmingham and Solihull region? If yes, we would love to hear from you!
About us
Solihull Healthcare Partnership is a super partnership providing NHS GP services to over 55,000 patients through one individual GP practice operating from seven surgeries across Solihull / Shirley.
Our vision is to forge a strong relationship between our multidisciplinary team within our healthcare centres and the wider community. With a small centralised management team that support our GP practices and provide HR, IT, finance, governance, operations and communications services; our GP practice teams can concentrate their energies on providing excellent/outstanding care to our patients. Find out more about us, here.
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
Role
The Communications Officer will be responsible for ensuring internal and external communications for SHP deliver its message is consistent and engaging.
Responsibilities:
- Communication and promotion of new and existing SHP primary care services to internal and external stakeholders.
- Ensure patient information is up-to-date and available, such as the practice booklet, patient newsletter, patient leaflets and waiting room screens.
- Assist in editing SHP policy and protocol documents to ensure formatting and communication is consistent.
- Arrange, coordinate and promote SHP events and meetings.
- Develop Patient Participation Group (PPG) to enable patients to engage with SHP. This should also provide the opportunity for housebound patients to be involved and can be supported via virtual meetings.
- Develop a regular Patient Participation Group newsletter.
- Regular updates to NHS Choices website to ensure that the information is accurate and up to date.
- Develop and update SHP website.
- Develop a Social Media Platform including Facebook and Twitter to link with national campaigns.
- Develop case studies and communications (including flu vaccinations to encourage uptake etc).
- Publishing regular positive good news stories.
- Promotion of new roles in primary care in line with the NHS England promotional materials clinical pharmacist, wellbeing link coordinator, pharmacy technicians, community paramedics etc. Promotional materials made available in an easy read format.
- Communicate effectively with other team members;
- Communicate effectively with patients and carers, recognising their needs for alternative methods of communication;
- Enthusiastic about health promotion and lifestyle change.
- Take responsibility for own developmental learning and performance, including participating in supervision;
- Take responsibility for maintaining a record of own personal development, and to work with management on any new training requirements.
Click here to view a full job description
To apply for this vacancy, please send your CV and covering letter to shp.hr@nhs.net
We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!
SOLIHULL HEALTHCARE PARTNERSHIP
HR and Recruitment Advisor (Clinical Lead)
Contract: Permanent
Would you like to part of a successful, innovative and multi-disciplinary team, at the most respected Primary Care provider in the Birmingham and Solihull region? If yes, we would love to hear from you!
About usSolihull Healthcare Partnership is a super partnership providing NHS GP services to over 55,000 patients through one individual GP practice operating from seven surgeries across Solihull / Shirley.
Our vision is to forge a strong relationship between our multidisciplinary team within our healthcare centres and the wider community. With a small centralised management team that support our GP practices and provide HR, IT, finance, governance, operations and communications services; our GP practice teams can concentrate their energies on providing excellent/outstanding care to our patients. Find out more about us, here.
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
Job Role
Be the lead contact for managers and employees in the Clinical departments of the organisation, including GP’s, Practice Nurses and other clinical teams (circa 70 employees) for all HR and recruitment matters.
- Provide high quality advice and guidance to line managers, ensuring high levels of accuracy and confidentiality at all times.
- Provide HR support with employee relations, e.g. in disciplinary meetings, grievances, absence review meetings, etc.
- Coach and develop of line managers, empowering them to tackle conduct and performance issues in their teams to get the best outcomes.
- Develop and maintain accurate statistical management information.
- Ensure the HR department provides an excellent service to the business.
Main Duties and Responsibilities
- Work closely with the HR and Recruitment Advisor (Non-clinical lead). Working on joint projects to implement positive change for the whole organisation.
- Coach and develop managers empowering them to manage any issues in their teams.
- Recruitment and on-boarding of new employees including being on the interview panel and conducting employee inductions.
- Advise and support managers on a wide range of employee relations matters including changes to contract, flexible working meetings, disciplinary and grievance.
- Ensure all ER cases are dealt with in a timely manner, advising managers on process and taking notes. Produce quality letters detailing outcomes.
- Review and update HR policies and procedures.
- Prepare and hand over information regarding new starters, leavers, contractual changes and long term sickness to the Finance department for payroll purposes.
- Conduct exit interviews and acting on findings to ensure any improvements are implemented.
- Resolve employee queries in a timely and efficient manner.
- Provide accurate management information as requested - developing and maintaining various trackers and analysing results / providing report as requested.
- Manage HR files in line with CQC and GDPR/legislative standards, updating compliance information, starters, leavers etc.
- Maintain all absence and sickness records, escalating individual cases to the line manager and supporting with the next steps when trigger points are hit.
- Supporting with and conducting welfare meetings and keeping accurate records of discussions.
- Support and lead on a variety of projects including, change management, manager toolkits,employee engagement & wellbeing activities.
- Undertake any other duties as requested commensurate with the role.
- Build relationships across the organisation with all level of staff.
Qualifications and experience
- CIPD qualified.
- Degree qualified or a HR equivalent level.
- Have an up to date and working knowledge of HR best practice and a thorough understanding of practical employment law.
- A minimum of 3 years HR experience.
- A positive, friendly, flexible, and capable manner, able to build relationships quickly.
- Strong interpersonal, verbal and written communication skills.
- Excellent time management, organisational and computer skills including Word, Excel and PowerPoint.
- Prior experience in healthcare and knowledge of CQC requirements would be a distinct advantage.
Click here to view a full job description
To apply for this vacancy, please send your CV and covering letter to shp.hr@nhs.net
We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!
SOLIHULL HEALTHCARE PARTNERSHIP
Clinical Pharmacist
Contract: Permanent
Would you like to part of a successful, innovative and multi-disciplinary team, at the most respected Primary Care provider in the Birmingham and Solihull region? If yes, we would love to hear from you!
About us
Solihull Healthcare Partnership is a super partnership providing NHS GP services to over 55,000 patients through one individual GP practice operating from seven surgeries across Solihull / Shirley.
Our vision is to forge a strong relationship between our multidisciplinary team within our healthcare centres and the wider community. With a small centralised management team that support our GP practices and provide HR, IT, finance, governance, operations and communications services; our GP practice teams can concentrate their energies on providing excellent/outstanding care to our patients. Find out more about us, here.
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
Job Role / Purpose
The post holder will work within their clinical competencies as part of a multi-disciplinary team to provide
expertise in clinical medicines management, provide face to face structured medication reviews, manage
long term conditions, management of medicines on transfer of care and systems for safer prescribing,
manage repeat prescription authorisations and reauthorisation, acute prescription request, while addressing
both the public health and social care needs of patients in the GP practice.
The post holder will perform face to face medication review of patients with polypharmacy especially for
older people, people in residential care homes and those with multiple co- morbidities. The post holder will
provide leadership on quality improvement and clinical audit and well as managing some aspects of the
Quality and Outcomes Framework.
This role is pivotal to improving the quality of care and operational efficiencies so requires motivation and
passion to deliver an excellent service within general practice. The post holder will be supported to develop
their role to become a non-medical prescriber, if that qualification is not already held.
Job Role Summary
- Improve patient’s health outcomes and efficiency of the practice team by providing direct, accessible
and timely medicines expertise, including identifying areas for improvement and initiating change. - The primary contact within the practice for queries relating to medicines management, in particular
around individual patient care. - Focus on individual patient care by addressing immediate and future needs to personalise care
planning. - Proactively to transfer, from other clinical staff, workload relating to medicines optimisation to
improve patient care and safety. - To demonstrate the effectiveness of the practice and the role through audit and data analysis.
- To follow-up patients and investigations, particularly blood tests.
Repeat prescribing
- Develop and quality-assured improved, safe and efficient repeat prescribing and medication review
processes within the practice, and then to evolve and implement changes as required. - Focused and structured reviews of repeat prescriptions on an individual basis to improve quality and
safety and maximise effectiveness and reduce wastage. - Medication review services via clinics in the practice, domiciliary visit and in residential and nursing
homes. These may be face-to-face or notes-based reviews.
Long-Term Conditions / Chronic Disease Management
- Undertake disease focused medication reviews, particularly of high-risk groups (elderly, renal/hepatic
impairment, and to ensure appropriate compliance with national and local guidelines. This will be via
pharmacist lead clinics, telephone and office-based notes reviews. - Ensure the care for patients taking high risk drugs e.g. DMARDs, anticoagulation, are safe and
appropriate - Telephone advice to patients with LTCs on specific medicines management issues
- Be familiar with, contribute to the development off and work alongside practice CCG long-term
conditions pathways to ensure consistency and efficiency of systems - Provide health promotion where appropriate, including flu vaccinations.
Acute illness and pharmacist led clinics - The initial assessment of common general practice presentations
- Working through differential diagnosis and identifying serious disease and referring appropriately
- Seeing patients with minor illnesses, independently diagnosing and managing the conditions
- Following patients up with GP mentor support and within boundaries of safety and competency
- Telephone advice to patients with acute illness queries
- Minor ailment triage, with signposting and educating patients in the use of non-GP services, such as
pharmacy lead minor ailments schemes minor eye complaints service, dental services, etc.
Hospital Discharge and Outpatient Letters
- Review and reconcile medicines changes from secondary care organisations, in particular discharge
papers and TTOs, to ensure concordance with national and local policies and to ensure optimisation
of treatment and reduce inappropriate or wasteful prescribing. - Reconcile patient’s computer records with discharge medication and discuss discrepancies or
concerns with hospital doctor/pharmacist - Ensure suggested /appropriate actions from hospital discharge/outpatient’s letters are followed
through in practice e.g. follow-up blood tests, up-titration / down titration of medications etc. - Ensure patients are informed and aware of any changes to their medication
Practice Formulary
- Manage practice formularies and IT systems to ensure appropriate selection of medication is easy
and maximise by prescribers in the practice
IMT and Electronic Prescribing
- Facilitate the development of electronic prescribing and increase its usage
- To update and maintain accurate patient medication records on the patient’s clinical computer
systems, including advice given and action taken in pharmacist clinics/reviews.
Safety, Risk and Governance
- Ensure appropriate governance is in place regarding medicines, including leading on the response to
any drug safety alerts or changes in clinical guidance. - Assist with the development of relevant medicines management guidance and/or policies.
- Meet regularly with the practice prescribing lead to discuss medication issues.
- To advise the primary healthcare team on the safe and secure handling of controlled drugs and other
medicines, ensuring compliance with medicines legislation. - Identify and flag up risks with regard to management of medicines including clinical and financial
risks. - To offer advice and guidance on adverse significant events that involve medication to ensure lessons
are learned and appropriate changes made to prevent re-occurrence. - To offer advice and guidance on patient complaints that relate to medication/prescribing.
Audit and Monitoring
- To plan and undertake clinical/prescribing audits to identify areas where improvement is needed,
development action plans and implement appropriate changes. - To provide regular support and feedback on prescribing action plans.
- Report regularly to the GP partners on the practice prescribing figures with benchmarking against
other local and national data. - Analyse practice complex prescribing data to inform GPs and non-medical prescribers on their
collective and individual performance. - Lead on the identification, implementation and monitoring of medicines management targets and
initiatives including QOF, QIPP and CCG prescribing target. - Support the implementation of actions resulting from audit findings when necessary.
- To agree all auditing and monitoring priorities in discussion with the practice.
Relationships
- To provide training in medicines related issues to other members of the practice as appropriate.
- To consider the skills of the reception team and develop plans for training as necessary to ensure
safe and efficient prescribing processes.
Medicines Information and Awareness
- Analyse and critically appraise complex information to prepare concise evidence-based
summaries/advice to clinicians and nonclinical staff and patients. - Prepare evidence-based resources and information to support the health professionals in the
implementation of rational cost-effective prescribing. - Present add patient group meetings or other appropriate events to give advice on the appropriate
use of medicines. - Produce patient information leaflets and posters, and run medicine is aware of his projects throughout the year.
- Raise awareness of out of practice schemes, such as minor ailments and schemes that promote selfcare.
Click here to view a full job description
To apply for this vacancy, please send your CV and covering letter to shp.hr@nhs.net
We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!