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Video consultation
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Opening hours
The surgery is open from 8.30 am to 6.30 pm, Monday to Friday apart from Wednesday when we close at 1 pm. Doctors’ and Nurses’ surgery hours vary, but are mostly between 8.30 am and 11.30 am and 3 pm and 6 pm. On Wednesday afternoon a full service is available to Dickens Heath patients at our Northbrook site, including advance bookings if a Wednesday afternoon is important. We monitor the availability of appointments, and try to alter surgeries to suit demand.
Duty doctor
Every weekday morning, one of the permanent doctors is on duty for all the problems which arise on the day. The doctor will deal with requests for appointments, visits or telephone queries until 12 pm. However it is much easier for us if the calls come in before 10.00am - so please try to get in touch before then. We guarantee that if you ring in the morning, the doctor will find a way to deal with your problem - whether by offering an appointment with the Duty Doctor that day or the next, or with a specific doctor when available, or by arranging prescription collection or delivery, or organising a home visit. Hence there is no need for a desperate rush to get on the 'phone at 8 am!
Out-of-hours care
Outside these times, an out-of-hours service is available which you can read about here.
