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Information for Patients



Patient Information Leaflet

Click on the link below to see our Patient Information Leaflet;

SHP Practice Leaflet June 2023

Get Help Sooner

Our Care Navigators are trained to get you to the right person first.

Don't be offended if they ask you about your condition when you request an

They may suggest a professional who can see you more quickly than your doctor,
such as:

  • Minor Eye Conditions Service
  • Dentist
  • Talking Therapies
  • Community Pharmacy
  • Social Prescribing

Community Pharmacist Consultation Scheme

SHP participate in an approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which may be a GP or a pharmacist.

If your symptoms could be resolved by a booked consultation with your local pharmacist instead of the GP, you will be given a same-day referral to a local community pharmacy.

SHP takes part in the Community Pharmacist Consultation Service (CPCS), which includes Astwerwell Pharmacy in Shirley and is expanding to more community pharmacies local to our surgery sites.

We think this is a good thing. Once you see how great your local pharmacist is – they are highly trained and skilled clinicians experienced in treating minor illnesses – we don’t think you’ll look back.

This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.

We are keen to hear what you think and will be listening to your comments and feedback about your experience of using this service.

You can give comments and feedback - Click Here

GP referral into Community Pharmacist Consultation Scheme - watch this video to find out more about how it works;

Our Doctors

Dr Nyla Abbasi (f)
Dr Tahiraa Afzal (f)
Dr Shadan Alam (f)
Dr Majid Ali (m)
Dr Seema Batool (f)
Dr Elisha Beg (f)
Dr Natasha Behl (f)
Dr Michelle Caughey-Rogers (f)
Dr Beverley Dickinson (f)
Dr Deborah Edwards (f)
Dr Mark Fernando (m)
Dr Maria Font (f)
Dr Bhavesh Gandhi (m)
Dr Simon Green (m)
Dr Barbara Guilfoyle (f)
Dr Raja Hamaoui (f)
Dr Bayan Hariri (f)
Dr Ebbie John (f)
Dr Ria Jones (f)
Dr Sunaina Khanna (f)
Dr Jippin Kizhakkepatt (m)
Dr Sunil Kotecha (m)
Dr Kapil Lad (m)
Dr Arturo Lupoli (m)
Dr Shamah Mahmood (f)
Dr Rajib Pal (m)
Dr Bilal Patel (m)
Dr Nish Patel (m)
Dr Maryam Rana (f)
Dr Charandeep Sadhra (m)
Dr Nicola Sawle (f)
Dr Syeda Siddiqui (f)
Dr Mark Sterry (m)
Dr Elizabeth Stokes (f)
Dr Fatima Tahir (f)
Dr Clare Webb (f)
Dr Mark Webb (m)
In addition to our doctors we have other healthcare professional's as part of our multidisciplinary team including Clinical Pharmacists, Pharmacy technicians, Advanced Nurse Practitioners, Physician Associates, Social Prescribers, Nurses, Health Care Assistants and Phlebotomists.

Prescribing of over the counter medicines

Your GP, nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of minor health concerns.
Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community.
The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns and if your symptoms suggest it’s more serious, they’ll ensure you get the care you need.
Please help the NHS to use resources sensibly.

Patient guide: Steroid Emergency Card (SEC)

Why have I been given this card?

You have been given the NHS Steroid Emergency Card as you are taking long-term steroid treatment. It is important that any healthcare professional who treats you knows you are on long-term steroids. You should not stop suddenly taking your steroid treatment, as you may feel very unwell if this happens. You could have weakness, dizziness, tiredness, feeling or being sick, poor appetite, weight loss and stomach pain.

What do I need to do?

You must complete the card with your own details. Keep it safe in your purse or wallet.

Have it ready to show any healthcare professional you see.

Please let your family know that you carry a NHS Steroid Emergency Card. Ask them to remind you to show your card at every chance when getting treatment. This is very important if you need emergency treatment, they can tell the emergency services for you.

Do I still need to keep the blue Steroid treatment card too?

Yes, you will need to keep both, however the new NHS Steroid Emergency Card is very important. Also still wear your medic alert bracelet or necklace, and keep any other emergency cards you may have.

I have lost my new card, where can I get another one from?

New or replacement NHS Steroid Emergency Cards can be obtained from your community pharmacy, hospital or GP practice. You can have more than one card if you would like to store them in different places. Please make sure the details on both cards are the same. You can also screen shot the NHS Steroid Emergency Card and save your card. Then you can have it as screen saver on your smart phone. See further advice on how do this at:  Steroid Emergency Cards | Addison's Disease Self-Help Group (

Steroid Emergency Card (SEC) – what it looks like:

The link below is a direct link to the online steroid card.

How to access us and ask for help?

We are still open and here for you. We are continuing to provide services as we have been doing throughout the pandemic, and prioritise delivering care and services based on clinical needs.

If you need medical advice or treatment, please call us on 0121 705 1105 or, for non-urgent advice or treatment, visit our website or one of our surgery sites.

By Phone

You can call us on 0121 705 1105. Our telephone lines are open from 8am to 6:30pm, Monday to Friday (excluding Bank Holidays).

You will be asked to first discuss your condition/s over the phone with a trained Care Navigator to assess the most appropriate way to provide your care, which may include a face-to-face consultation, and ensure it is provided by the most appropriate person.

In person

You are able to access us face-to-face by visiting one of our surgery sites to ask in person about booking an appointment, repeat prescription requests and for general queries.

From Monday 8th November 2021, our sites will be open from 8:30am to 6:30pm, Monday to Friday (excluding Bank Holidays):

  • Shirley Medical Centre
  • The Jacey Practice
  • Haslucks Green Medical Centre
  • Grove Surgery
  • Monkspath Surgery
  • Dickens Heath Medical Centre

This ensures we are able to prioritise our focus on patients being able to access us through our telephone system when the demand is at its highest and support improving patient access for the majority of patients.

All sites will continue to be closed on Wednesdays from 12:30pm to 1:30pm, as part of our ongoing staff training and development, which is a priority to ensure we continue to improve service delivery and patient care. We are also dedicated to continuing to further upskill our Care Navigators with a programme of additional training and development to support our clinicians, and to ensure our patients see the right healthcare professionals at the appropriate time.

Our telephone lines remain open throughout the training and in the event of urgent patient needs, we can still be contacted. There is minimal impact on service delivery and no impact on appointments. This time has been chosen to coincide with the period of the day when our Doctors and healthcare professionals are conducting essential face-to-face appointments with housebound patients.

We continue to have a range of measures in place to keep you safe from COVID-19, including regular cleaning of patient areas and social distancing. Please ensure you wear a face covering when visiting us at one of our sites. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let us know ahead of your arrival.

Individuals with cough, cold or flu like symptoms, COVID-19 symptoms or who meet criteria for self-isolation, should not attend our surgeries and stay at home. You should continue to follow public health guidance and if you have a clinical need your appointment will be by telephone or video, for patient and staff safety.

Please be polite and respectful, our GPs and practice teams are available and working hard to support you, your family and friends health and care needs.

Go online

Online services currently provide patients with access to their medical records, repeat medication ordering and COVID-19 vaccination status. Using the service will help you to manage your own health and access healthcare features whenever you need to.

You can visit our web site, and order repeat prescriptions and access your medical records on the NHS App and Patient Access – To access and find out more visit:

Our Online Consult facility is currently unavailable for patient safety online and clinical governance reasons. We are in the process of reviewing our online services to improve patient access and services, and will keep patients updated via our web site and social media.

Did you know?

You can visit your local pharmacy (Find a pharmacy - NHS ( for clinical advice on minor health concerns.

And for urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice (NHS 111 online)

Our staff are continuing to work extremely hard to provide services and care, and we would like to thank our patients for your continued support.


Please be aware that Solihull Hospital does not have an A&E or Minor Injuries Unit, so please do not go there for urgent medical help.
Think NHS 111 First.


We are committed to training healthcare professionals at SHP. Being a training practice means that we have Specialist Trainees (STs) and Foundation Doctors (F2s) working in our team.

All are fully qualified doctors – the ST Doctors are training to become GPs, and the F2 doctors are doing more general training in the second year after qualification as doctors.

We also sometimes have medical students sitting in on consultations as part of their educational process. Your support in this is very much appreciated. We always ask your consent for this and if you prefer the student not to be present, your care will not be affected.

Why was SHP formed?


Solihull Healthcare Partnership (SHP) was formed in October 2018 and moved to a single registered practice in October 2019. In line with the NHS long-term plan, SHP was created as a single site primary care network (PCN). There are countless benefits to being a PCN, if you would like to read more, please visit: