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Information for Patients

 

 

Why was SHP formed?

 

Solihull Healthcare Partnership (SHP) was formed in October 2018 and moved to a single registered practice in October 2019. In line with the NHS long-term plan, SHP was created as a single site primary care network (PCN). There are countless benefits to being a PCN, if you would like to read more, please visit: https://www.kingsfund.org.uk/publications/primary-care-networks-explained#what-does-it-mean-for-patients

Are the surgeries at SHP closed?

No – All surgeries in SHP have secured the front doors with a video entry system to protect staff and patients and all sites have remained open during COVID-19.

How do I access help from the surgery?

You can access the services SHP offer by:

Visiting our surgery sites: Patients are able to visit any of our sites and speak to a member of the team. You will be able to book appointments, request your medication and ask your queries in person.

The following sites are open, Monday to Friday, excluding Bank Holidays:
• Shirley Medical Centre (9am-4pm)
• Jacey Practice (9am-5pm)
• Haslucks Green Surgery (9am-5pm)
• Grove Surgery (9am-5pm)
• Monkspath Surgery (9am-6.30pm)
We have plans to further increase access to our Blossomfield Surgery and Dickens Heath Surgery shortly. 
When visiting our surgery sites, please observe social distancing and wear a mask at all times.

 

Telephone: All of our surgery phone numbers are still active. SHP have had unprecedented telephone activity during COVID-19 and we apologise to all patients who have experienced long wait times.

SHP continue to work hard and are committed to improving call waiting times, to ensure when patients contact us via telephone they are dealt with as efficiently as possible.

If you do choose to phone us, our Care Navigation team will ask you questions about the nature of your call to assess the best way to handle your request and get you to the right healthcare professional as soon as possible.

How can I book a face to face appointment with a doctor or nurse?

It is paramount that we maintain the safety of all patients and staff during the pandemic. This is why you will only be offered a face to face appointment if it is absolutely medically necessary as decided by our clinical staff. We understand that this is both disappointing and frustrating but we are continually assessing our services and capacity to treat patients.

Where can I be seen face to face by a doctor or nurse?

We are currently booking face to face appointments at Monkspath Surgery, The Jacey Practice and Haslucks Green Medical Centre.

We envisage that other surgeries within our group will also soon be offering further face to face appointments.

 

Prescription requests- how can I order these without waiting on the phone?

Please refrain from phoning us to request your medication (including the contraceptive pill) unless previously authorised to do so by a GP.

There are three methods you may use to order your prescription:

  • You are able to order a prescription through your online patient account Patient Access (if you have registered to the website).
  • We have a post-box outside every site (apart from Blossomfield Surgery) where you may post a written request for your medication.