Patient Feedback

If you have had a recent interaction with the surgery please rate us on 'how likely you would be to recommend us to your friends and family'. You can also leave comments on your recent experiences.

You can find these short surveys either in any of our seven surgeries or by filling out our online form

Patient feedback is invaluable in helping Solihull Healthcare Partnership achieve great patient care

To leave your comments and feedback, please fill in our online form

Solihull Healthcare Partnership endeavours to provide the best service to patients, however, if you feel this has fallen short you may choose to make a complaint.

Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise and this may be the approach you try first.

Where you are not able to resolve your concerns in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event.

• For more information please download our complaints leaflet: Patient Experience Leaflet 2024
• To make a paper complaint please complete the following form and hand in to your local surgery reception desk marked for attention of the Patient Experience Officer, alternatively you may choose to post the form to your local surgery: SHP Paper Complaint Form
• To make a formal complaint via the website, please fill in the online form: SHP Online Complaints Form
• To make a formal complaint via email, please use the following email address: nhsbsolicb.shppatientexperience@nhs.net