Online Consult gives you 24-hour access to a wealth of health advice, self-care tips and information on your next steps. Plus, you can submit request forms directly to your GP for review if you need further guidance.
Making it easier for you to get the health advice you need
You can now access a wealth of health advice that’s clinically tailored to your symptoms.
Online Consult allows you to check your symptoms, receive medical advice and submit a health request directly to your GP through an online portal at any time of day or night. It’s simple to use and easily accessible, so there’s no need to wait in phone queues.
How do you use Online Consult?
Simply fill in a health enquiry form outlining your symptoms. You’ll then be directed to information articles and videos advising you on how to treat your symptoms and what you may need to do next. The forms are quick and easy to use and tailored to give you help and advice that’s specific to your condition.
Your completed form will be sent to us so that we can review the information provided and advise you on the most appropriate next step.
How do you fill in an Online Consult form?
There are two ways to access the forms:
This service is only available to patients who have registered with us.
The surgery will strive to deal with your request on the same day. During busy periods, it may take up to two working days.
If your symptoms worsen or change, please telephone the surgery during hours, or if out of hours NHS111
Medical Emergencies: If you have a medical emergency you should NOT use this service and instead you should dial 999 or attend A&E
Security: Online Consult has been penetration tested and has cyber security certification. No patient data is stored within Online Consult - it’s securely transferred to the practice via the N3 network, which is an encrypted channel.