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Prescription Ordering

We are receiving a high number of phone calls to request prescriptions which is increasing the wait on the phone system.

Can we remind patients that we do not accept prescription requests over the phone for safety reasons.

For ways to order your prescriptions please visit our prescription page.

Users of the Birmingham and Solihull CCG App (formally Patient Pack)

This update is to make patients who are registered to the Birmingham and Solihull CCG app for online patient services that from the 31st December 2020 users will no longer be able to access their account.

Currently Solihull Healthcare Partnership have the vast majority of patients registered to the online patient services provider Patient Access. There are benefits patients receive on Patient Access that Birmingham and Solihull CCG app (BSOL app) members are not receiving.

To keep patient options fair across the patient population of SHP, the decision has been made to migrate users of the Birmingham and Solihull app platform to the Patient Access platform.

Users of the BSOL app will receive an email during the month of December with details on how they can set up a new Patient Access account.

FLU vaccinations 50 to 65- year olds

SHP have vaccinated over 10,000 patients with the flu vaccines since September 2020! We are currently awaiting further flu vaccination stocks to arrive for the 50 – 65 age group and arranging more clinics. We would be grateful if you wait for our call and not contact the surgery to help keep our phone lines accessible for patients who are unwell.

COVID Vaccinations

As you may have heard, plans are being made by NHS England for a COVID vaccination programme . SHP are working with other healthcare providers and the Clinical Commissioning Group to take part in the national vaccination programme. More details will follow as they are confirmed.

This is a national programme and there are still many details to be confirmed. Further information will be available on our website, social media and through the communication channels we have for you. Please refrain from contacting the surgery for further information on COVID-19 vaccinations at this stage. We will update this information soon as we have it.


SHP have appointed more care navigators, call handlers and administration staff to improve call wait times on the telephone system and improve patient access through face to face contact at reception desks and online access. We are in the process of training our newly recruited staff.

If you are interested in applying for any roles we have at SHP, please see our website for further details.


As of Thursday 1st October 2020 provisions for blood tests have changed.

Blood tests request forms generated by healthcare professionals at all GP practices can no longer attend any site within the University Hospitals Birmingham Trust. This includes Solihull, Heartlands, Good Hope and Queen Elizabeth Hospitals.

If you require a blood test that the healthcare professionals at SHP have requested, you will be booked in for an appointment at our community Hub at Monkspath Surgery with one of our phlebotomists.

Blood test request forms completed by a hospital- based healthcare professional will be carried out in the outpatient department only.

Patients aged under 16 years are still able to attend Heartlands Hospital to access phlebotomy services through a booked appointment. The telephone numbers to arrange this after you have received a request form from a doctor are:

Heartlands Hospital:  0121 424 1528

Birmingham Children’s Hospital:  0121 333 9304