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Latest General Practice Appointment Data Update – December 2023

Following the publication of the latest General Practice Appointment Data (GPAD) on the 15th February 2024, December 2023 saw Solihull Healthcare Partnership (SHP) perform above the national and regional level on the number of same day appointments, the number of appointments within two weeks, and for appointments carried out by a GP at the practice*.

As published by NHS Digital*, SHP delivered 21,197 appointments in December 2023, of which 50.6% were with a GP and 65% of all appointments were carried out face-to-face. In addition in December, 49.7% of all appointments took place on the same day that they were booked and 89.2% of all appointments took place within two weeks.

Highlights below…

Whilst we recognise that this data has limitations, and does not show the totality of GP activity and workload *, we see the publication includes important information and provides an opportunity to demonstrate our primary care activity, as we continue to work hard to deliver the best care we can, despite the ongoing high demand for appointments and pressures on General Practice.

We are continuing to prioritise patients by clinical need, and with our team of various additional health professionals working alongside our GPs, as well as opportunities for referral to a community pharmacist or to self-referral services, we are working harder than ever to deliver the care our patients need.

- Ends -

*Data shown is for the period of December 2023 from General Practice Appointment Data (GPAD) - Appointments in General Practice - NHS Digital - which is collected from our GP System Supplier and published by NHS Digital (NHSD). GPAD is described as experimental statistics and as a result has a number of limitations and should not be considered to be a complete view of general practice activity, workload, capacity or complexity. Activities such as reviewing test results, referrals and so on, as well as all extended hours and weekend appointments, are not included in this data.

GP Appointment Data Summary for SHP for December 2023*:

Total Appointments: 21,197

Breakdown of time between booking and appointment date:

Number of Same Day Appointments10,530, 49.7% of appointments in December took place on the same day they were booked

Number of appointments within 2 weeks (0-14 Days)18,917, 89.2% of all appointments were within 2 weeks

How the patient was seen (e.g. in person, by telephone):

13,775 - Face-to-face appointments, 65% of all appointments in December were carried out face to face.

6,169 – Telephone appointments, 29% of all appointments in the month were carried out by telephone

357 – Video/online

572 – Home visits

Who patients were seen by (GP, nurse, other HCP):

10,720 appointments were carried out by a GP, 50.6% of all appointments were with a GP.

10,477 appointments were carried out by other Healthcare Professionals at the practice, 49.4%

19,452 Attended – 91.8% of all appointments were attended

734 DNA – 3.5% of all appointments were not attended in the month

Healthwatch Solihull at Monkspath Surgery…

Great to welcome Jayne, Community Engagement Officer from Healthwatch Solihull, to our Monkspath surgery site today (18th January 2024) to gain patient feedback, views and insight.

Thank you to all those patients that took the time to give their valuable feedback and we look forward to welcoming back Healthwatch Solihull to our surgery sites again soon.

Young People Visit the Practice to Improve the Patient Experience...

We were delighted to welcome three young people from Our Voice's Heard Solihull to our surgery sites this month to work with us on an exciting new project.
The visits gave us an opportunity to hear their thoughts and ideas, based on their personal experiences, to help us provide the best possible environment for our neurodivergent and SEND patients.
We are looking forward to welcoming more of the team next month from Our Voice's Heard Solihull as this project progresses.

Photograph of Damian King (Project Lead), Lisa Hall (Care Navigator at SHP) and three 'Experts by Experience' (Our Voices Heard) at Haslucks Green Medical Centre.

National Pharmacist Day 

National Pharmacist Day is being celebrated today, 12th January 2024, and it gives us the chance to spotlight the incredible work that our Pharmacy team does behind the scenes to keep our patients safe.

At Solihull Healthcare Partnership our Pharmacy team is responsible for all aspects of medication management. They help us to ensure continuity of care, delivering an effective supply of prescribed medications to our patients across our sites.

We would like to thank our Pharmacy team for all their hard work, compassion and care they provide to our patients - Thank You!

And if you want to find out what a Pharmacy Technician does, please see the below ‘A Day in the Life of our Pharmacy Technician’, Kayleigh...

A Day in the Life of… a Pharmacy Technician 

My name is Kayleigh and I am a Pharmacy Technician here at Solihull Healthcare Partnership (SHP).

I previously worked as a Pharmacy Technician in Boots after qualifying in 2013, followed by an online pharmacy and then joining Monkspath Surgery in 2016 as a Receptionist. I took on additional training and qualified as a pharmacy technician in 2021 in which I then joined the Pharmacy team.

The most frequent question I am asked is, what is a Pharmacy Technician? Pharmacy Technicians play an important role within general practice and complement the more clinical work of our clinical pharmacists.

Pharmacy Technicians (PTs) are healthcare professionals registered with the General Pharmaceutical Council and in general practice, PTs are supporting pharmacists and GPs to focus on advanced skills by undertaking tasks such as medicines reconciliation on discharge, management of prescription queries and repeat requests, helping patients to get the best from their medicines increasing their compliance and concordance, recommend over-the-counter medication using national guidance, improving repeat prescribing processes, including promotion of repeat dispensing and online ordering, minimising clinical risk and aiming to reduce wasted medicines.

My typical day can be anything from monitoring blood test appointments made for patients on blood thinning medication, to assessing safety alerts from the Medicines and Healthcare products Regulatory Agency (MHRA), to managing a request from an appliance provider who is requesting us to order incontinence products.

I love that every day is different. One minute I can be booking a patient in for a complex medication review with a Pharmacist, the next I can be dealing with a query from a patient checking if their hospital changes for medication have come through and medical record is up-to-date to the next, then I can be contacting a hospital to chase the relevant documents before medication can be prescribed for a patient as requested by one of our Doctors, and then I can be sending out a text message to patients to inform them that if they use steroids that they may need a steroid card. It certainly keeps me busy!

I enjoy the role as you can continue to develop your clinical knowledge and skills (I’m currently doing an asthma course so that I can undertake patient reviews in the future), and I get to have direct contact with our patients. It’s so great to be able to go back to patients and tell them their medication is ready, after they have contacted us to follow up on their medication following a hospital appointment. I like ensuring patients have their medication in time and any changes are done - knowing the patients are happy and that we are helping.

Latest General Practice Appointment Data Update – November 2023

Following the publication of the latest General Practice Appointment Data (GPAD) on the 4th January 2024, Solihull Healthcare Partnership (SHP) are performing above the national level for the number of same day appointments and appointments carried out by a GP, and above the national and regional level for the number of appointments within two weeks at the practice in November 2023*.

As published by NHS Digital*, SHP delivered 25,088 appointments in November 2023, of which 52.4% were with a GP and 67.3% of all appointments were carried out face-to-face. In addition in November, 47% of all appointments took place on the same day that they were booked and 92.5% of all appointments took place within two weeks.

Despite the ongoing high demand for appointments and pressures on General Practice, it is pleasing to see the practice performing above national and regional levels on a number of areas on appointments from the data published.

Whilst we recognise that this data has limitations, and does not show the totality of GP activity and workload *, we do see the publication includes important information and provides an opportunity to demonstrate our primary care activity, as we continue to work hard to deliver the best care we can.

We are committed to ensuring the ongoing delivery and actions to improve access and services for SHP registered patients, and we are aligned to the NHS England » Delivery plan for recovering access to primary care, published in May 2023.

We are also continuing to prioritise patients by clinical need, and with our multi-disciplinary team including additional health professionals such as Physician Associates, Social Prescribers, Clinical Pharmacists and Mental Health Practitioner working alongside our GPs, as well as opportunities for referral to a community pharmacist or to self-referral services such as the Minor Eye Conditions Service and Physiotherapy, we are working harder than ever to deliver the care our patients need.

- Ends -

*Data shown is for the period of November 2023 from General Practice Appointment Data (GPAD) - Appointments in General Practice - NHS Digital - which is collected from our GP System Supplier and published by NHS Digital (NHSD). GPAD is described as experimental statistics and as a result has a number of limitations and should not be considered to be a complete view of general practice activity, workload or capacity. Activities such as reviewing test results, referrals and so on, as well as all extended hours and weekend appointments, are not included in this data.

The publication includes important information, however it does not show the totality of GP activity/workload. The data presented only contains information which was captured on the GP practice system. This limits the activity reported on and does not represent all work happening within a primary care setting or assess the complexity of activity.

GP Appointment Data Summary for SHP for November 2023*:

Total Appointments: 25,088

Breakdown of time between booking and appointment date:

Number of Same Day Appointments11,800, 47% of appointments in November took place on the same day they were booked

Number of appointments within 2 weeks (0-14 Days)23,211, 92.5% of all appointments were within 2 weeks

How the patient was seen (e.g. in person, by telephone):

16,892 - Face-to-face appointments, 67.3% of all appointments in November were carried out face to face.

6,896 – Telephone appointments, 27.5% of all appointments in the month were carried out by telephone

366 – Video/online

615 – Home visits

Who patients were seen by (GP, nurse, other HCP):

13,158 appointments were carried out by a GP, 52.4% of all appointments were with a GP.

11,930 appointments were carried out by other Healthcare Professionals at the practice, 47.6%

23,270 Attended – 92.8% of all appointments were attended in November 2023.

871 DNA – 3.5% of all appointments were not attended in the month.

 

A Happy Christmas & New Year for all Patients

We wish you, your family and friends a very Happy Festive Season
& Healthy New Year!

Stay safe & well,

From all the Team at SHP

 

Festive Opening Times 2023

Please note the festive opening times for Solihull Healthcare Partnership are;

22nd DECEMBER - Our telephone lines will be open as usual from 8am-6.30pm & all Surgery sites will be open from 8.30am-6.30pm, and will reopen on the 27th December.

WE ARE CLOSED - We will be closed on the 25th and 26th December 2023, and 1st January 2024.

WE ARE OPEN - from 8am by telephone & 8.30am at our Surgeries to 6.30pm, Wednesday 27th to Friday 29th December, and from Tuesday 2nd January 2024.

Prescriptions Reminder: Please ensure you order and collect your medication ahead of time.

Whilst we are closed over the festive break and for out of hours, don’t forget…

For urgent, but non-life threatening health concerns, you can access NHS 111 online or by calling 111.

For life threatening medical emergencies, such as chest pain or breathlessness, please dial 999

Happy Festive Season to all our patients, their family and friends!

We hope you stay safe and well,

From all the Team at SHP

Latest General Practice Appointment Data Update – October 2023

Following the publication of the latest General Practice Appointment Data (GPAD) on the 30th November 2023, Solihull Healthcare Partnership (SHP) are performing above the national level for the number of same day appointments and appointments carried out by a GP, and above the national and regional level for the number of appointments within two weeks at the practice in October 2023*.

As published by NHS Digital*, SHP delivered 29,058 appointments in October 2023, of which 46.5% were with a GP and 70.6% of all appointments were carried out face-to-face. In addition in October, 42% of all appointments took place on the same day that they were booked and 90.7% of all appointments took place within two weeks.

Despite the ongoing high demand for appointments and pressures on General Practice, it is pleasing to see the practice performing above national and regional levels on a number of areas on appointments from the data published.

Whilst we recognise that this data has limitations, and does not show the totality of GP activity and workload *, we do see the publication includes important information and provides an opportunity to demonstrate our primary care activity, as we continue to work hard to deliver the best care we can.

We are committed to ensuring the ongoing delivery and actions to improve access and services for SHP registered patients, and we are aligned to the recently published (May 2023) NHS England » Delivery plan for recovering access to primary care

We are also continuing to prioritise patients by clinical need, and with our multi-disciplinary team including additional health professionals such as Physician Associates, Social Prescribers, Clinical Pharmacists and Mental Health Practitioner working alongside our GPs, as well as opportunities for referral to a community pharmacist or to self-referral services such as the Minor Eye Conditions Service and Physiotherapy, we are working harder than ever to deliver the care our patients need.

*Data shown is for the period of October 2023 from General Practice Appointment Data (GPAD) - Appointments in General Practice - NHS Digital - which is collected from our GP System Supplier and published by NHS Digital (NHSD). GPAD is described as experimental statistics and as a result has a number of limitations and should not be considered to be a complete view of general practice activity, workload or capacity. Activities such as reviewing test results, referrals and so on, as well as all extended hours and weekend appointments, are not included in this data.

The publication includes important information, however it does not show the totality of GP activity/workload. The data presented only contains information which was captured on the GP practice system. This limits the activity reported on and does not represent all work happening within a primary care setting or assess the complexity of activity.

GP Appointment Data Summary for SHP for October 2023*:

Total Appointments: 29,058

Breakdown of time between booking and appointment date:

Number of Same Day Appointments12,176, 42% of appointments in October took place on the same day they were booked

Number of appointments within 2 weeks (0-14 Days)26,380, 90.7% of all appointments were within 2 weeks

How the patient was seen (e.g. in person, by telephone):

20,517 - Face-to-face appointments, 70.6% of all appointments in October were carried out face to face.

6,891 – Telephone appointments, 23.7% of all appointments in the month were carried out by telephone

627 – Video/online

623– Home visits

Who patients were seen by (GP, nurse, other HCP):

13,513 appointments were carried out by a GP, 46.5% of all appointments were with a GP.

15,545 appointments were carried out by other Healthcare Professionals at the practice, 53.5%

26,198 Attended – 90.2% of all appointments were attended in October 2023.

1,259 DNA – 4.3% of all appointments were not attended in the month.

 

THE TEAM AT SHP ARE TAKING PART IN CHRISTMAS JUMPER DAY TODAY…

Today (7th December 2023), the team at Solihull Healthcare Partnership are taking part in Save the Children's Christmas Jumper Day.
They have dug out their most Christmassy knits and outfits, and have been donating to support children in the UK and around the world to keep safe, healthy, and learning.
If you would like to help us reach our target and you can donate, you can just click the Give Now button on our JustGiving fundraising page to donate whatever you can afford and it will go straight to Save the Children - https://christmas.savethechildren.org.uk/.../CJD230017546...
You can also donate by text using our Team Text Code, to donate £5 text TEAMSHP to 70050.
Thank you.

COVID Pass service

The NHS COVID Pass service has now closed. There are no longer any domestic requirements to demonstrate vaccination status, and no countries require proof of COVID-19 vaccination as a condition of entry.

Most people can see this information in their GP health record on the NHS App. A reminder to patients that the COVID Pass is no longer needed and that further help is available from the NHS.uk getting help page - https://www.nhs.uk/contact-us/nhs-app-contact-us/tell-us-what-you-need-help-with

 

A huge THANK YOU to each and every one of our SHP PPG volunteers…

The 5th December is International Volunteer Day (IVD), designated by the United Nations in 1985 as an international observance day to celebrate the power and potential of volunteerism, and we want to say a huge THANK YOU to each and every one of the volunteers from the SHP Patient Participation Group (SHP PPG), who have supported SHP at the flu vaccination clinics, at our Carers Event, and with their vital patient feedback when testing our telephone call flow and recent online consultation platform, to name but a few examples.

Your time and participation as volunteers has made a real difference to SHP, its patients and the local community – Thank you.

Each year, hundreds of millions of people volunteer their time and skills to help make the world a better place - THANK YOU to all volunteers everywhere!

#IVD2023 #Volunteer #THANKYOU #SHPPPG

Photo-caption: SHP PPG volunteers at our Carers Event in September

SHP Patient Participation Group  Annual General Meeting

Date  - 18th January 2024

Time - 6.00 - 8.00pm

Venue - Christadelphian Hall

Grove Avenue

B91 2AH

Guest speakers

Refreshments provided

Free parking

Measles: Are you protected?

Measles is a viral illness that can be serious and sometimes fatal. It's important to get two doses of the #MMR vaccine for life-long protection.
Contact us to book an appointment for a catch up jab if needed.

Latest General Practice Appointment Data Update – September 2023

Following the publication of the latest General Practice Appointment Data (GPAD) on the 26th October 2023, Solihull Healthcare Partnership (SHP) are performing above the national and regional levels for the number of face-to-face appointments, and the number of appointments carried out by healthcare professionals at the practice in September 2023*.

As published by NHS Digital*, SHP delivered 31,077 appointments in September 2023, of which 38.8% were with a GP. In addition, 75.2% of all appointments in September were carried out face-to-face, which is 4.5% above the national level and 4.1% above the regional level.

36.1% of all appointments in September took place on the same day that they were booked and 75.2% of all appointments took place within two weeks.

Despite the ongoing high demand for appointments and pressures on General Practice, it is pleasing to see the practice performing above national and regional levels on a number of areas on appointments from the data published.

Whilst we recognise that this data has limitations, and does not show the totality of GP activity and workload *, we do see the publication includes important information and provides an opportunity to demonstrate our primary care activity, as we continue to work hard to deliver the best care we can.

We are committed to ensuring the ongoing delivery and actions to improve access and services for SHP registered patients, and we are aligned to the recently published (May 2023) NHS England » Delivery plan for recovering access to primary care

We are also continuing to prioritise patients by clinical need, and with our multi-disciplinary team including additional health professionals such as Physician Associates, Social Prescribers, Clinical Pharmacists and Mental Health Practitioner working alongside our GPs, as well as opportunities for referral to a community pharmacist or to self-referral services such as the Minor Eye Conditions Service and Physiotherapy, we are working harder than ever to deliver the care our patients need.

- Ends -

*Data shown is for the period of September 2023 from General Practice Appointment Data (GPAD) - Appointments in General Practice - NHS Digital - which is collected from our GP System Supplier and published by NHS Digital (NHSD). GPAD is described as experimental statistics and as a result has a number of limitations and should not be considered to be a complete view of general practice activity, workload or capacity. Activities such as reviewing test results, referrals and so on, as well as all extended hours and weekend appointments, are not included in this data.

The publication includes important information, however it does not show the totality of GP activity/workload. The data presented only contains information which was captured on the GP practice system. This limits the activity reported on and does not represent all work happening within a primary care setting or assess the complexity of activity.

GP Appointment Data Summary for SHP for September 2023*:

Total Appointment: 31,077

Breakdown of time between booking and appointment date:

Number of Same Day Appointments – 11,226, 36.1% of appointments in September took place on the same day they were booked

Number of appointments within two weeks (0-14 Days) – 23,372, 75.2% of all appointments were within two weeks

How the patient was seen (e.g. in person, by telephone):

23,379 - Face-to-face appointments, 75.2% of all appointments in September were carried out face to face.

6,351 – Telephone appointments, 20.4% of all appointments in the month were carried out by telephone

Who patients were seen by (GP, nurse, other HCP):

12,061 appointments were carried out by a GP, 38.8% of all appointments were with a GP.

19,016 appointments were carried out by other Healthcare Professionals at the practice, 61.2%.

28,033 Attended – 90.2% of all appointments were attended in September 2023.

1,187 DNA – 3.8% of all appointments were not attended in the month.

Healthwatch Solihull

If the costs of things like food, medicine and heating are worrying you Healthwatch Solihull has put together a list of local organisations that can help. https://healthwatchsolihull.org.uk/cost-of-living-crisis/

For more information contact 0808 196 3912 or enquiries@healthwatchsolihull.org.uk

 

Antibiotics Amnesty

The more antibiotics are used, the less effective they become at stopping bacteria, and the less they work at making us better when we need them.

Remember:

  • Never save antibiotics for later or share them with others
  • Hand in your unused antibiotics at any local pharmacy

eConsult, our New Online Consultation Platform is now live…

An Introduction to eConsult, our New Online Consultation Platform…

In our continuous efforts to improve the patient journey and the way we provide healthcare services, Solihull Healthcare Partner (SHP) are delighted to announce that we are ready to go live with a new online consultation platform – eConsult, today (8th November 2023).

What is online consultation?

Online consultations allow a patient to submit their request via an online form, as an alternative to calling us or visiting one of our surgery sites. The patient will be asked questions and submit answers to their specific health query or concern, which will then be sent to the practice.

The information provided will allow us to ensure the patient can access the care they need from the right healthcare professional or service at the most appropriate time.

What is eConsult?

eConsult is an NHS-approved digital triage tool designed to enhance patient access, improve practice efficiency and support our fantastic care navigation team (supervised by a dedicated GP) in signposting patients to the right place at the right time for their care.

https://youtu.be/1fGEpzrgAJc

Developed and managed by NHS doctors, eConsult is one of the leading online consultation platforms in the NHS. Available through our website or the NHS App, this tool offers a clinically safe method to submit patient information.

We want to make sure patients are getting the advice they need at the right time from the right person the first time they contact us about that medical issue.

Having completed a review and investigated, with our Digital Transformation Lead, all available new technology and digital access tools to facilitate an expansion of the digital offering for our patients, we believe eConsult is the best online consultation option.

Benefits of eConsult

Ease of access.

Allows the patient to ensure their concerns are described in full.

Same day response (Monday-Friday).

How to access eConsult

The initial launch today, 8th November 2023, is the first phase of eConsult, and will allow us to review and evaluate the processes and ensure our practice team are performing efficiently. This stage will be shortly followed by a next phase in the coming months.

At this initial stage whilst we are reviewing the processes, we ask that patients use the service for administrative queries and acute illnesses only (an illness with recent onset, usually of short duration and not considered a long term condition, such as a cough, cold or sore throat).

The service is available between 8am and 10am, Monday to Friday, and is limited to 100 completed forms per day.

You can access eConsult by clicking the link below or directly via the NHS App if you are an existing user.

https://solihullhealthcarepartnership.nhs.uk/econsult

What happens once we receive your submitted form?

All forms are reviewed by our care navigation team, which includes a GP, once they are received. This will then lead to an assessment of next steps needed in patient care. We will deliver a response by 6.30pm the same day and may be sooner, especially where an urgent assessment has been required.

FAQs

Is my data safe?

eConsult is a data processor, they collect patient information and pass it onto the practice in a format that makes it easy for the practice to read. Once they have passed it to the practice (usually in a matter of seconds) eConsult delete any identifiable patient information. eConsult are not here to sell your data.

Can I submit an eConsult for someone else or my child?

As a parent or guardian of a child between the ages of 6 months to 16 years, you will be able to submit eConsult forms about symptoms or conditions. Patients using the eConsult service should submit forms based on their own symptoms or conditions.

In some cases, it may be likely that people need help submitting an eConsult, perhaps because they cannot access or are not comfortable using services online. You have a route to enable you to submit on behalf of someone else who is registered at the practice and will require their consent.

What about patients who are not able to use eConsult?

If you are not able or would prefer not to use eConsult, all usual methods of access continue to be available to patients, including telephone and visiting us at our surgery sites.

Does using eConsult mean I will get an appointment?

No, however it will ensure the patient can access the care they need from the right healthcare professional or service at the most appropriate time.

Has there been any patient involvement in developing the online consultation platform for SHP?

Yes, our Patient Participation Group have tried and tested eConsult and our processes prior to the launch, providing us with vital feedback to help ensure it is user-friendly and a positive the patient experience.

An image of a person using a mobile phone showing text and accessing the eConsult online consultation form.

Solihull Healthcare Partnership welcomes MP & NHS Birmingham and Solihull

Solihull Healthcare Partnership (SHP) welcomed Saqib Bhatti MP, and NHS Birmingham and Solihull Interim Chair Patrick Vernon and Chief Officer for Partnerships and Integration Paul Sherriff, on the 1st September to Shirley Medical Centre for a meeting and discussion on the challenges in primary care, modern GP access and the positive progress being made to provide high quality person-centred care to our patients at the heart of the community.

The visit provided a great opportunity to not only host system partners, but showcase how SHP are implementing modern General Practice access, along with system support from the NHS England Primary Care Transformation Team, our partners and stakeholders, including the SHP Patient Participation Group (PPG). Dr Natasha Behl and Dr Nish Patel, GP Partners at SHP, were on hand to give a tour of our Acute Care Hub and Contact Centre, meeting members of the Care Navigation team, as well as highlighting our vision, quality improvements and roadmap to true collaboration and community working, with patients at the centre.

 

GP Patient Survey & Improving Access Update

Following the publication of recent data on access, appointments and the patient experience, and with the ongoing high demand of patients contacting us and requests for appointments, Solihull Healthcare Partnership (SHP) are pleased to see they are performing well on a number of areas.

From the latest General Practice Appointment Data (GPAD) published by NHS Digital (29th June 2023), the practice are performing above the national levels for the number of face-to-face appointments, appointments with a GP, and for same day appointments and appointments within two weeks.

We delivered 24,449 appointments in May 2023*, of which 55.4% were with a GP and 73.9% were carried out face to face. In addition, 51.2% of all appointments took place on the same day that they were booked and 85.8% of all appointments took place within two weeks.

The latest GP Patient Survey** results have also now been published (13th July 2023), and it is pleasing to see that in 2023 we improved on our result in 2022, in the following;

  • 75% found the receptionists helpful
  • 78% say the healthcare professional was good at giving them enough time
  • 78% say the healthcare professional was good at listening to them
  • 76% say the healthcare professional was good at treating them with care and concern
  • 93% were involved as much as they wanted to be in decisions about their care and treatment
  • 91% had confidence and trust in the healthcare professional they saw or spoke to, and that
  • 95% felt their needs were met during their last general practice appointment

Whilst we are pleased to know we are performing well on some of our GP Patient Survey results, particularly the patient appointment experience, we know we still have more to do to improve access for patients and are continuing to work hard, along with support from the NHS England Primary Care Transformation Team, our partners and stakeholders, including the SHP Patient Participation Group (PPG), to achieve this.

Last month (June 2023), our telephone answering performance from our Care Navigation team dealing with patient requests for appointments saw a total of 14,738 Care Navigator calls answered, with the average number of calls answered per day at 670 and an average inbound call answer time of 7 minutes and 40 seconds.

Following the implementation of our actions to improve access for patients over the past year, we have seen significant improvements in our telephone answering performance. Comparing June 2022 to June 2023, we have seen an increase of 65% in the total number of Care Navigator calls answered, an increase of 50% in the average number of calls answered per day and the average inbound answer time reduced by 78.5%.

We are committed to ensuring the ongoing delivery and actions to improve access and services for SHP registered patients, and we are aligned to the recently published (May 2023) NHS England » Delivery plan for recovering access to primary care

We would also like to take this opportunity to update you on some of the more recent actions we have taken and are taking to improve patient access and services;

  • Patient Care Appointment System - Following a recent demand and capacity review, we restructured the delivery of our patient care appointment system. This restructured approach has improved delivery of our planned and acute same day appointments, as well as enhancing our continuity of care, improving access and the patient experience.
  • Training & Development - We are continuing to further upskill our Care Navigators with an ongoing learning and development programme, and with additional signposting training, as well as providing additional support for wellbeing and retention. Our Care Navigation team will be continuing to ensure patients can access the care they need from the right healthcare professional or service at the most appropriate time.
  • Telephone Access System Review and Reconfiguration - The improved patient telephone journey has now been live since February 2023, with a new call flow process leading to shorter waiting times, more concise and relevant announcements, and fewer menu options. The feedback we received from the SHP Patient Participation Group (PPG) during testing was invaluable in providing us with patient insight to further improve the call flow and telephone audio messaging.
  • Digital Access - We continue to review and investigate, with our Digital Transformation Lead, all available new technology and digital access tools to facilitate an expansion of the digital offering to our patients as soon as possible, including the reintroduction of online consultation.
  • Further recruitment of additional health professionals aimed at supporting GPs continues. These other professionals include Physician Associates, Mental Health Nurse and Social Prescribers.
  • Clinical capacity has been enhanced with extended access, with additional evening and weekend appointments.
  • Community Pharmacy Consultation Service (CPCS) - To improve access for patients to GP appointments, we continue to use schemes such as referrals to the CPCS, and we recruited an additional Clinical Pharmacist to enhance the support and improve delivery of the scheme.

We are continuing to prioritise patients by clinical need, and provide care and services for as many people as we can. Every member of the SHP team are working harder and longer than ever before to deliver the care our patients need and to deliver our intentions of wanting to provide the best care we can as an organisation.

-End-

NB:

*Data shown is for the period of May 2023 from Appointments in General Practice - NHS Digital, as published by NHS Digital from General Practice Appointment Data (GPAD).

**GP Patient Survey 2023 results from GP Patient Survey (gp-patient.co.uk), as published by NHS England together with Ipsos. We recognise that the GP Patient Survey fieldwork (the period in which surveys are sent and returned) was undertaken from 3rd January through to 3rd April 2023 and may not reflect recent improvements in access for patients, however we do see the survey includes important information and provides an opportunity to demonstrate our primary care activity, as well as ensuring we align our improvement plans to meet the needs of patients.

Community Pharmacy

Contact or visit a local community pharmacy for help and support from a qualified healthcare professional for:

  • Clinical advice and treatment for a range of minor illnesses. If it’s something more serious, they can point you to the right place.
  • Confidential advice on healthy eating, exercise, contraception, stopping smoking and getting your blood pressure checked if you’re 40 or over.
  • Support with taking medicines (including inhalers), managing changes to your medicines and flu and covid vaccinations if you are eligible.

Find a pharmacy - NHS (www.nhs.uk)

Patient Information – Community Midwife Services Update:

Community Midwifery services are commissioned from an alternative provider and are independent of Solihull Healthcare Partnership (SHP). Historically, SHP, like many other practices has offered accommodation for this service free of charge.

However, as our own multidisciplinary team grows in line with government policy, and our clinical workforce has expanded to include Pharmacists, Pharmacy Technicians, Physician Associates, Mental Health Practitioners and Social Prescriber Link Workers, it means we are able to offer more face-to-face appointments for patients. Whilst this benefits patients, it does unfortunately mean we are no longer able to offer space to the external Community Midwifery team.

We continue to work with the Solihull Community Midwife services team and NHS Birmingham and Solihull to ensure that the care of our pregnant patients is prioritised and that there is no break in the service.

For any queries, please contact the Community Midwife Office on 0121 424 2726 (10am-12pm & 2pm-4pm, Monday-Friday)

Fancy a Chat?

NHS Volunteer Responders are there to offer you or someone you know a friendly phone call and a listening ear through their newly launched Check In and Chat service.

Whether it’s just a one-off conversation, or regular chats, you can use this service by calling 0808 196 3646.

A Day in the Life of… a Care Navigator

My name is Cathrina and I’m a Care Navigator at Solihull Healthcare Partnership.

The 84-year-old pensioner possibly having issues with addiction to controlled drugs, a mum with an unwell five year-old child, an agitated patient who has run out of anti-depressants and a bereaved family reporting the death of a loved one.

These are just some of the calls that I received in one day as a Care Navigator with Solihull Healthcare Partnership – the largest GP partnership in Solihull, providing care to more than 55,000 patients across six surgery sites.

My typical day runs from 12.30pm until 6.30pm, and it’s an intense afternoon of back-to- back calls from the physically and sometimes mentally, unwell. My role and that of my colleagues, is to listen and safely signpost patients to the most appropriate source of help provided by SHP which can include their GP, a community pharmacist, nurse, minor operations or other community services such as sexual and mental health services.

Many of the calls we receive at our hub based at Shirley Medical Centre may not require the services of a GP, and our role as specially trained Care Navigators is to help ensure patients see the most appropriate healthcare professional or service for their needs.

Loneliness and heartache can’t be cured with a prescription however and it’s a sign of the times that so many of us are suffering with our mental health.

Often the elderly or vulnerable person who has called to see their doctor also wants to just talk.

I took a call from a 94-year-old lady who was also the carer for her husband who had dementia. She couldn’t walk far so found it hard to drop off her repeat prescriptions at her local surgery.

She didn’t have access online and didn’t like to ask either of her daughters for help. She was able to ring us though so it was important to reassure her that her medication would be sent to her pharmacy in good time. But it was also a chance to ask if there was anything that we could help her with and if the surgery's social prescriber could offer assistance.

At the other end of the scale, I had an anxious mum who was worried that her son's had a sore bottom which turned out to be worms. It was a simple case of popping to her nearest pharmacy to obtain medication to treat the whole family, therefore saving a GP appointment for someone more in need.

Many of my calls are patients following up the results of blood tests and referrals or are requesting repeat prescriptions. Some are worried that their pharmacy has not got a particular medication in stock. We can seek the advice of our in-house pharmacy and pharmacy technician team - pharmacists are highly qualified medical professionals with at least five years of training.

Answering the hundreds of calls each day is often like opening Pandora's Box; suicidal patients who are urgently dealt with, a newly pregnant woman booking her first midwife appointment or a call from a Marie Curie specialist nurse dealing with the final days of a patient's life.

It's astoundingly busy and we often bear the brunt of people's frustrations, but helping patients to live their best life is so rewarding and I wouldn't swap my job for the world.

A Day in the Life of… a Physician Associate

My name is Farzana Islam, also known as Sylvia (there is reason for using my middle name but you’ll have to ask me the story when you see me). I am the Physician Associate at Solihull Healthcare Partnership (SHP). I started in June 2020 and have mainly been a part of the acute care team supporting with telephone triage calls alongside GP’s, Advanced Nurse Practitioners, Clinical Pharmacists and Care Navigators.

Many people ask me, what is a Physician Associate? My role supports doctors in the diagnosis and management of patients. I am trained to perform a number of roles including assessing and taking medical histories, performing examinations, analysing test results, and treating and managing acute problems and illnesses in children and adults.

Prior to joining SHP, I started my career as a Registered Nurse in Solihull Hospital’s Acute Medical Unit and then moved to Birmingham Heartlands Hospital A&E department where I met some Physician Associates that got me interested in the role.

I trained as a Physician Associate and on graduating worked in both Secondary Care (Acute Medical Unit/Accident & Emergency) and Primary Care, following which I then worked in a General Practice in Birmingham for over a year.

My typical day starts at 8am with telephone triage calls, which can be everything from patients with chest infections, urine and ear infections to mental health and more – no one day is the same!

Today, for example, I called an urgent ambulance for a very unwell seven-month old baby to go to hospital, admitted a patient to hospital with a suspected Pulmonary Embolism, and gave urgent support to a patient suffering with mental health decline and liaised with the mental health crisis team.

I also have face-to-face consultations following the initial telephone consultations - this can vary depending on the calls we receive on the day and their presenting complaints – and I contact patients to follow up from their recent consultations to find out how they were progressing and if they needed any further treatment.

Due to the latest COVID-19 restrictions, and to protect vulnerable patients and staff members, I also see patients with suspected COVID-19 in the Ambulatory assessment Unit or on a designated car park area on surgery sites. This allows us to ensure they were seen and assessed for how unwell they were and if they needed referring for further treatment and urgent care at hospital.

My typical day also includes working with the pharmacy team and duty ‘on call’ doctors to assess acute patients contacting us with their on-the-day needs, and playing a key part in the team that delivers acute care for patients.

In between patients, I review blood test results, swabs and other investigations, as well as referrals, and go through hospital letters from Consultants to review if any further action is required for the patient as follow up.

It’s a great role and I love being able to provide care for our patients. At the beginning some patients were sceptical of my role and just wanted to see a GP, however once I’ve explained who I am and what I can do, I’ve had nothing but great feedback from patients.

A Day in the Life of a… General Practitioner

Hi, my name is Dr Behl and I’ve been a GP Partner at Solihull Healthcare Partnership (SHP) since 2018.

I’ve been a doctor for thirteen years and a GP for six years. After qualifying from Leicester Medical School, I have worked across the Midlands in different medical specialities before deciding on a career in General Practice.

Although I initially set out to be an acute medical physician, I was finding the pace of hospital life and the quick turnaround of patients on the wards dissatisfying. I was longing to build relationships with patients, following them on their individual journeys and providing the continuity of care which is the cornerstone of General Practice.

I have since developed a clinical interest in Rheumatology, working in a Community Rheumatology Clinic in Birmingham, having completed a postgraduate qualification from the University of South Wales. I assess patients with a variety of joint and muscle conditions, such as Rheumatoid Arthritis, Lupus and Fibromyalgia, amongst many others. Once again, I see patients from all ages and walks of life, sometimes with quite complicated disease which makes this a particularly interesting speciality. The interplay of disease and how this impacts a patient in their home, work and personal relationships is extremely important and with my GP hat on, I feel I can provide a holistic approach to care.

As a GP Partner here at SHP, I am also very involved with all aspect of running a large practice and this is extremely important. Being able to have a career which balances clinical care along with organisational responsibility keeps me intellectually stimulated to remain passionate about general practice and providing the best possible care to our patients.

I also have roles at Birmingham and Solihull Integrated Care Board within the Workforce team, primarily focussing on recruitment and retention of GP’s at a time where there is a significant shortage of GP’s within the UK. To overcome this, we offer a variety of schemes and programme which I oversee and deliver.

My typical day at SHP will involve starting early at 8am, reviewing my clinics of the day and to see which patients have been booked in and whether any home visits have been allocated. Before the clinic starts, I like to authorise prescriptions and review blood results, but this is not always possible due to the sheer volume of work we deal with.

At 8.40am clinic starts, and this can be a combination of telephone, video and face-to-face consultations, which runs right through to midday. The common conditions we deal with are mental health concerns, which has seen a huge surge since the pandemic, but also musculoskeletal issues, minor illnesses, alongside performing medication reviews and reviewing patients with long term conditions such as diabetes. No two days are the same, which makes it really interesting! Also having the pleasure of consulting with children as well as the elderly, or those patients in pain or in anguish means I am constantly changing and adapting my consultation style and approach throughout the day.

Once clinic is done, I will go and do any home visits if allocated, but if not I will use this time to do the referrals from morning clinic, complete my prescriptions, review blood test results and review letters that we receive from hospital clinics or other health professionals. This does generate a lot of work and tasks, and may involve further phone calls to patients.

I then prepare for afternoon clinic, which usually consists of more ‘urgent on the day’ appointments, which have been triaged by the on-duty team, and planned care appointments, which takes me all the way through to 6.30pm. I usually then continue into the evening to complete any outstanding actions and tasks for follow up from the day, as well as planned care such as reviews for certain groups of patients, including patients with cancer or learning disabilities.

Every day brings with it new challenges, but that’s what makes it such a rewarding job, and every day I enjoy delivering the best care I can to our patients.

 

A day in the life of… A Service Delivery Manager

Hi, my name is Natasha. I am a Service Delivery Manager at Solihull Healthcare Partnership (SHP) and I’ve worked in general practice for over nine years.

I started in February 2013 as an Apprentice Receptionist at Monkspath Surgery, which I completed within a year, and then became a permanent Receptionist/Administrator. After a few years I became a Senior Receptionist and in 2017 I completed a diploma course in care leadership and management at University.

In 2019, when SHP was formed, I went on to become a Senior Care Navigator and then progressed to become a Management Support Officer in 2020.

I’ve been in the role of Service Delivery Manager since May 2022, and look after two of our surgery sites, Monkspath Surgery and The Jacey Practice. Within the teams at my two surgery sites, there are Care Navigators, Doctors and Nurses, that all help with all patient appointments, whether it’s face-to-face or telephone appointments.

My role as a Service Delivery Manager is a new role at SHP primary care network and is a very varied one, no one day is the same!

My typical day starts at 7.45am, making sure my surgery sites are ready to open at 8.30am, that all the team are on-site and that any sickness cover is arranged, which can sometimes mean I’m covering for a Care Navigator on reception at one of the sites. Working alongside two other Service Delivery Managers covering our other surgery sites, we all ensure the rotas for both clinical and non-clinical teams are achieved.

A typical day also includes working with our HR, Governance, Finance and Communication teams to ensure that all colleagues and patients are updated regularly, as well as supporting with the training needs of the team, especially with new employees.

I also meet with clinical colleagues to discuss care plans with external providers such as District Nurses, Marie Curie and Macmillan Nurses, to ensure we are all providing the best care packages for any terminally ill patients.

As well as ensuring the teams are on-site, I regularly monitor and inspect my surgery sites to ensure that all facilities are in working order, that we comply with all health and safety standards, and that we are monitoring infection control.

Every day is different as a Service Delivery Manager and it can be very challenging, whether that’s helping a patient that’s collapsed in the surgery, supporting a blue light ambulance arriving on-site for a patient or managing staff sickness and dealing with the IT computer systems or internet access.

What I enjoy the most every day is being able to help and support our patients and everyone that I work with, problem solving and finding new ways to improve our patient experiences.

I love to see colleagues that I’ve trained progress in their careers and feeling like I’ve helped them along the way, as well as seeing a patient say thank you to one of our Care Navigators, Doctors or Nurses, and to know that we have provided the best care for the patient and have achieved something together. When it comes to the end of day, for me knowing that both our team and patients are happy makes all the hard work and long hours worthwhile.

Whilst the past three years have been tough for everyone and the challenging times continue, I hope that as Service Delivery Manager here at SHP I can continue to support and help my colleagues and patients, and bring back some happiness in the NHS.

A Day in the Life of a Governance Officer

Hi, my name is Gaynor and I am a Governance Officer at Solihull Healthcare Partnership (SHP).

I have been with SHP for just over a year and a half, and in that time I have had many duties within the organisation, including setting up the governance for and subsequently working at, the very first COVID-19 Vaccination Centre Clinic at Monkspath Surgery back in December 2020, which was ground breaking and I was proud to play a part in.

Since graduation, I have worked in many different industry sectors including IT and Postgraduate Medical Education, before joining the NHS in 2019.  My role at that time involved co-ordinating the Extended Access and Anticoagulation programmes across North and South Solihull, where I was first introduced to SHP!

So, what is Governance in healthcare?

It is referred to as clinical governance, “a system through which NHS organisations are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which excellence in clinical care will flourish”. It involves monitoring systems and processes to provide assurance of patient safety and quality of care across the organisation.

In General Practice, the Care Quality Commission states governance is a systematic approach to maintaining and improving the quality of patient care and service delivery. It should be given a high priority by all healthcare providers.

As Governance Officer my role is very varied, for example yesterday I was updating our intranet with very important Safeguarding information following the Safeguarding Network Leads Meeting.  This included research into the importance of engaging male carers in the prevention of non-accidental injury of children under the age of 1. Today, in conjunction with our new Service Delivery Managers at SHP, I am in the process of writing site information sheets for new colleagues joining the team. Even though all of our sites are based on a standardised operating model, there are subtle differences at our surgery sites, such as where the Fire Marshall jackets are kept.

A key part of my role is also distributing policies via our intranet to colleagues across SHP, which are ever changing due to changes in our processes to improve delivery and/or legislative requirements. For example, we have just received new Information Governance templates from our Data Protection Officer, which I am updating and distributing for SHP.

It’s important that we keep our patients up to date too and one really great way of doing this is via the surgery site noticeboards.  One of my responsibilities is to keep these up to date with legislative requirements, such as liability insurance certificates, CQC registration, ICO certificate and Data Protection Policy, as well as health and safety information such as Fire Meeting Point and our Zero Tolerance Policy. We have recently had an emphasis on Abuse and reporting this, along with support pathways for those patients who may be in abusive relationships. We also display NHS Monthly Campaign posters on our patient boards, for example this month it was Chest Pain – Dial 999, and last month it was Cervical Screening and the importance of making timely appointments for check-ups.

As governance is a high priority for SHP, my role is a busy one, but one that I really enjoy. It is great to be part of a team that provides an effective governance framework to support the delivery of good quality care to our patients.

Community Pharmacist Consultation Scheme

SHP participate in an approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which may be a GP or a pharmacist.

If your symptoms could be resolved by a booked consultation with your local pharmacist instead of the GP, you will be given a same-day referral to a local community pharmacy.

SHP takes part in the Community Pharmacist Consultation Service (CPCS), which includes Astwerwell Pharmacy in Shirley and is expanding to more community pharmacies local to our surgery sites.

We think this is a good thing. Once you see how great your local pharmacist is – they are highly trained and skilled clinicians experienced in treating minor illnesses – we don’t think you’ll look back.

This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.

We are keen to hear what you think and will be listening to your comments and feedback about your experience of using this service.

You can give comments and feedback - Click Here

GP referral into Community Pharmacist Consultation Scheme - watch this video to find out more about how it works;

What is a maternity link support worker and how do they help patients?

Watch this short video from NHS Birmingham and Solihull to learn about how maternity link support workers in Birmingham and Solihull help patients throughout their pregnancy.

Take the worry out of weaning...

We’ve got top tips for parents:

• In the beginning, you only need to give your baby solid foods once a day, at a time that suits you both.
• Don’t worry if your baby hasn’t eaten much in a meal or a day - what they eat over a week is more important.
• When your baby's had enough, they’ll let you know by firmly closing their mouth or
turning their head away.
• Babies learn a lot from watching you eat — sit down together for family mealtimes as much as possible.
• They might pull funny faces, that doesn't mean they don't like it – they're just getting used to new tastes and textures!
• Babies under 12 months don’t need snacks. If you think your baby is hungry in between meals, offer extra milk feeds instead.
• If you need to cool food down quickly, put it in an airtight container and let it sit in cold water. Keep stirring the food so it cools throughout.
• During mealtimes, offer your baby sips of water from an open or free-flow cup.
 
For more tips and recipes for each weaning stage, visit www.nhs.uk/start4life/weaning
 
#StartForLifeWeaning
Quit with Bella is a FREE AI-Powered Personal Stop Smoking app offering 24/7 support ⬇️.
To find out more and download go to www.quitwithbella.com

NHS Healthy Start

If you're pregnant or have children under the age of 4, you could get help to buy food and milk.
Apply online to get your prepaid card.
www.healthystart.nhs.uk
#healthystart #NHS @NHSHealthyStart

Flu Vaccine - Walk-In for those at risk

Flu Vaccines - Walk-In Tomorrow for those at Risk

If you are a registered SHP patient aged 18 to 64 who has a long term condition such as asthma or diabetes, we are running a walk-in session for flu vaccines tomorrow (Saturday 1st October 2022), between 1.30pm-4pm, at our Grove Surgery, Shirley Medical Centre and Haslucks Green Medical Centre sites.

We are seeing an increase in cases of flu, so don’t delay, get your flu vaccine and get protected for the winter!

Birmingham, Solihull and Black Country Diabetic Eye Screening Programme

 
Diabetes is the second largest cause of preventable blindness in adults, so don’t lose sight of your screening appointment and miss the wonders of the world
 
From 1st October 2022, the Birmingham, Solihull and Black Country Diabetic Eye Screening Programme will be provided by InHealth Intelligence Ltd.
 
If you use this service, you will be invited to your next screening appointment. You do not need to do anything. Your screening records will be securely transferred to InHealth Intelligence Ltd.
 
This will be supported by NHS England & NHS Improvement Midlands to ensure that your individual data and screening history is held securely and only accessible by the healthcare professionals directly involved in your care.
 
If you have any questions please email: Enquiries.bsbcdesp@nhs.net Or call the new Bookings line: 0121 6612220 (live from Thursday 1st September 2022)

A Message on behalf of Solihull Healthcare Partnership Patient Participation Group (PPG):

‘Helping provide a better healthcare experience for everyone’
 
We are a Patient Participation Group (PPG), established to represent the views of all patients of Solihull Healthcare Partnership (SHP) across all seven surgery sites.
 
We need your support to ensure a strong and effective group; one that can play an important part in improving services provided by SHP, and in doing so, improve the health of our community.
 
Please add your voice to the PPG by completing the form on the PPG area of the SHP website - https://solihullhealthcarepartnership.nhs.uk/patient-participation-group/ or by contacting us directly at shp.ppg@nhs.net
 
‘Together we are stronger’

Did you know…?

SHP are participating in a new approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which may be a GP or a pharmacist.

If your symptoms could be resolved by a booked consultation with your pharmacist instead of the GP, you will be given a same-day referral to a local pharmacy.

SHP is taking part in the Community Pharmacist Consultation Service (CPCS), starting with Astwerwell Pharmacy in Shirley and expanding to more community pharmacies local to our surgery sites.

We think this is a good thing. Once you see how great your local pharmacist is – they are highly trained and skilled clinicians experienced in treating minor illnesses – we don’t think you’ll look back.

This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.

We are keen to hear what you think and will be listening to your comments and feedback about your experience of using this service.

You can give comments and feedback - Click Here

How to access us and ask for help?

We are open and here for you. We are continuing to provide services, and prioritise delivering care and services based on clinical needs.

If you need medical advice or treatment, please call us on 0121 705 1105 or, for non-urgent advice or treatment, visit our website or one of our surgery sites.

By Phone

You can call us on 0121 705 1105. Our telephone lines are open from 8am to 6:30pm, Monday to Friday (excluding Bank Holidays).

You will be asked to first discuss your condition/s over the phone with a trained Care Navigator to assess the most appropriate way to provide your care, which may include a face-to-face consultation, and ensure it is provided by the most appropriate person.

In person

You are able to access us face-to-face by visiting one of our surgery sites to ask in person about booking an appointment, repeat prescription requests and for general queries.

Our sites are open from 8:30am to 6:30pm, Monday to Friday (excluding Bank Holidays):

  • Shirley Medical Centre
  • The Jacey Practice
  • Haslucks Green Medical Centre
  • Grove Surgery
  • Monkspath Surgery
  • Dickens Heath Medical Centre

This ensures we are able to prioritise our focus on patients being able to access us through our telephone system when the demand is at its highest and support improving patient access for the majority of patients.

All sites will continue to be closed on Wednesdays from 12:30pm to 1:30pm, as part of our ongoing staff training and development, which is a priority to ensure we continue to improve service delivery and patient care. We are also dedicated to continuing to further upskill our Care Navigators with a programme of additional training and development to support our clinicians, and to ensure our patients see the right healthcare professionals at the appropriate time.

Our telephone lines remain open throughout the training and in the event of urgent patient needs, we can still be contacted. There is minimal impact on service delivery and no impact on appointments. This time has been chosen to coincide with the period of the day when our Doctors and healthcare professionals are conducting essential face-to-face appointments with housebound patients.

Please be polite and respectful, our GPs and practice teams are available and working hard to support you, your family and friends health and care needs.

Go online

Online services currently provide patients with access to their medical records, repeat medication ordering and COVID-19 vaccination status. Using the service will help you to manage your own health and access healthcare features whenever you need to.

You can visit our web site, and order repeat prescriptions and access your medical records on the NHS App and Patient Access – To access and find out more visit: https://solihullhealthcarepartnership.nhs.uk/online-services/

Our Online Consult facility is currently unavailable for patient safety online and clinical governance reasons. We are in the process of reviewing our online services to improve patient access and services, and will keep patients updated via our web site and social media.

Did you know?

You can visit your local pharmacy (Find a pharmacy - NHS (www.nhs.uk) for clinical advice on minor health concerns.

And for urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk (NHS 111 online)

 

Our staff are continuing to work extremely hard to provide services and care, and we would like to thank our patients for your continued support.

#HelpUsHelpYou

SURGERY CLOSURE FOR TRAINING:

 
Please note all our surgery sites will be closed from 12.30pm to 1.30pm every Wednesday for staff training.
 
For life threatening medical emergencies, such as chest pain or breathlessness, please dial 999
 
For medical issues & queries during this period, please dial 0300 555 9999

Solihull Healthcare Partnership (SHP) Patient Participation Group (PPG) Update:

Patient involvement, engagement and communication is of utmost importance to Solihull Healthcare Partnership (SHP); in order for us to work together to improve patient outcomes and experience of the services we deliver.

SHP has a single PPG that covers all of our sites, with a growing membership and exciting plans for the future. The Interim Chair of the PPG also joins our Board meetings on a monthly basis.

By definition, a PPG is a group of patients, carers and GP practice staff who meet to discuss practice issues and find a way forward, together. The patients’ voice is paramount and SHP fully recognise this and support collaborating with our patients.

SHP is a single practice with a single SHP PPG. We share the national vision of the PPGs purpose, including;

  • To act as a critical friend
  • To give patients and practice staff the opportunity to meet and discuss topics of mutual interest.
  • To provide a means for patients to become more involved and make suggestions about the healthcare services they receive.
  • To explore issues from patient complaints and patient surveys, contribute to action plans and help monitor improvements.
  • To contribute feedback to the practice on National Patient Survey results and Friends and Family Test feedback to propose developments or change.
  • To support health awareness and patient education

We welcome new members to join the SHP PPG and any anyone who would like to get involved can join via our website at https://solihullhealthcarepartnership.nhs.uk/patient-participation-group/

Prescription Ordering

We are receiving a high number of phone calls to request prescriptions which is increasing the wait on the phone system.

Can we remind patients that we do not accept prescription requests over the phone for safety reasons.

For ways to order your prescriptions please visit our prescription page.

Phlebotomy

Blood tests request forms generated by healthcare professionals at all GP practices can no longer attend any site within the University Hospitals Birmingham Trust. This includes Solihull, Heartlands, Good Hope and Queen Elizabeth Hospitals.

If you require a blood test that the healthcare professionals at SHP have requested, you will be booked in for an appointment at our community Hub at Monkspath Surgery with one of our phlebotomists.

Blood test request forms completed by a hospital- based healthcare professional will be carried out in the outpatient department only.

Patients aged under 16 years are still able to attend Heartlands Hospital to access phlebotomy services through a booked appointment. The telephone numbers to arrange this after you have received a request form from a doctor are:

Heartlands Hospital:  0121 424 1528

Birmingham Children’s Hospital:  0121 333 9304