Shirley Medical Centre is undergoing a building refurbishment project from February 2020
The building project is part of the General Practice Forward View commitment for more modernised buildings and better use of technology to help improve GP services for patients. The aim is to develop a more modernised infrastructure in general practice to improve and expand services for patients.
As part of Solihull Healthcare Partnership’s (SHP’s) commitment to provide quality, sustainability and embrace newer ways of delivering patient care, the Shirley Medical Centre build project will provide:
We are going to revolutionise the patient reception and waiting area. We will introduce digital technology and re-organise the patient reception area. This will allow us to provide seamless check in for patients with booked appointments, respect privacy for patients requiring discussions around their health/medication queries and also provide a comfortable and accessible seating area for patients in the refurbished patient waiting area
A first storey extension will provide new office space to allow us to develop a centralised administration hub for all practices within SHP. This will enable SHP to increase efficiencies in dealing with all administration aspects of patient care including handling of all patient correspondence by a dedicated workflow administration team. We will also develop a centralised call and recall team to ensure we coordinate care for long term medical conditions (e.g. diabetic, respiratory, cardiovascular, rheumatology, cancer care). Furthermore, it is proposed to improve patient access through a centralised linked telephone system and this central team will enable patients to access their practices more efficiently and effectively by transferring you to the right staff member within your usual practice.
Digital technology is transforming how patients and health professionals interact. As a result, NHS England is supporting primary care to move towards a digital first approach, where patients can easily access the advice, support and treatment they need using digital and online tools. These tools need to be integrated to provide a streamlined experience for patients, and quickly and easily direct them to the right digital or in-person service.
In practical terms, this means patients will be able to use online tools to access all primary care service. These will include areas such as receiving advice, booking and cancelling appointments, having a consultation with a healthcare professional, receiving a referral and obtaining a prescription.
SHP will be increasingly offering more online access to services, including the option to have an online consultation. Online consultation systems allow patients to contact their GP practice without having to wait on the phone or take time out to come into the practice, and they form an important part of Digital First Primary Care. Online consultations enable patients to ask questions, report symptoms and upload photos. The practice then looks at the request and responds within a stated timeframe, connecting the patient to the right person, service or support.
The new Digital consultation suite will enable us to embrace the new technologies to provide another means of patients gaining access into the surgery and provide the infrastructure to adopt the NHS Digital First vision.
UPDATES ON PROGRESS
FREQUENTLY ASKED QUESTIONS
In order for the project to be delivered on time, built considerately and uphold safety, the medical centre will have limited use during the building work. This is to protect patients, staff and members of the public from a health and safety perspective
It is anticipated for the medical centre to be restricted in its use for a total of 20 weeks. This will commence early February 2020 and fully resume all services from June 2020
Yes, please go to Solihull Council Planning Portal:
Search for: PL/2019/01956/PPFL
You will see a page with the following title where you can view documents including plans regarding the medical centre:
Planning – Application Summary
Some staff presently based at Shirley Medical Centre including health care professionals (doctors, nurses, health care assistants, midwives, audiology services) and the reception team will move to Blossomfield Surgery. Because Blossomfield Surgery may not be able to accomodate all staff at the same time provision will be made by our other SHP practices to temporarily accomodate staff for registered patients from Shirley Medical Centre to be seen.
Yes, all healthcare professionals working from Shirley Medical Centre will be available within the organisation to continue your healthcare needs. They will simply be available temporarily at other sites within SHP (Click here for other practice details)
You can continue to order your prescription online or you can sign up to online prescription ordering if you haven’t done so already. Prescription requests that are usually made at the Shirley Medical Centre reception desk will now move to Blossomfield Surgery. All prescription requests will need to be dropped off or directed to Blossomfield Surgery as the prescription box at Shirley Medical Centre will not be available. You will be able to collect your prescriptions from Blossomfield Surgery.
In order to improve the process of repeat prescription ordering and collection, we are encouraging all patients to nominate a pharmacy in order for your prescription to be sent electronically to a nominated pharmacist through the Electronic Prescription Service (EPS). Please ask a member of the reception team to assist you in this process and online prescription ordering sign up. The EPS project is being rolled out nationally and aims to have all patients signed up to the Electronic Prescription Service.
Yes the telephone number of Shirley Medical Centre will remain the same and patients registered at this site will be able to call as normal.
Yes all surgery times for Shirley Medical Centre will remain the same but simply be delivered mainly from Blossomfield Surgery. The current Blossomfield Surgery extended hours appointments from 6:30pm – 8:00pm and weekend appointments 8:00am - 11:00am will remain at Blossomfield Surgery
In the initial phase of the project, a representative of the Patient Participation Group will be around in reception for drop in sessions. Any questions that cannot be answered can be directed via email to email@example.com or please do speak to the Practice Manager.