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Your GP Surgery has merged with other local GPs to form

Solihull Healthcare Partnership

Solihull Healthcare Partnership (SHP) is a ‘GP super-partnership’ which provides NHS GP services to over 55,000 patients. A super-partnership is made up of GP practices that come together to form one single GP partnership. The aim of SHP is to improve and develop all that is excellent about traditional GP services – local GPs working in local surgeries to provide long-term doctor/patient relationships based on the established values of trust and personalised care, whilst at the same time benefitting from being part of a larger organisational structure. This allows us to improve the range and quality of patient services, improve responsiveness to patients and provide our patients with greater access to GP healthcare services.

 

We understand you may have some questions about the changes taking place at your GP practice and hope that some of the information below will be helpful:

Will the name of my surgery change?

No. All practices names will remain the same.  You will see that each site will have had a new logo as each practice is part of the Solihull Healthcare Partnership (SHP).

 

Will everything change?

You will probably experience little change to your service however there will be changes behind the scenes with regard to IT, finance and other internal systems. Any changes to how we deliver services, will be made in a gradual, planned way. We will look for ideas and feedback from patients throughout these planned changes. Retaining the quality of our services is really important to us all.

 

Will SHP be able to provide new services to patients?

One of the main reasons to merge and form a larger practice is for us to be able to expand the services that we are able to provide locally. For example, we hope to be able to include access to see other healthcare professionals e.g. Pharmacists for medication reviews, Physiotherapists etc.

 

Will I still be able to contact my usual GP surgery on the same telephone number?

You will still be able to use the same telephone number. We hope that in future we will have a single telephone system which would allow centralisation of services but also keep the ability to speak to your usual site when you need to. We are keen to keep any system simple to use for patients.

 

Will I be able to request my repeat prescription the same way as I do now?

Yes, continue to request your prescription in the same way as you do now.

 

Will I still be able to see my GP at my usual GP Practice?

Patients will remain registered with their current ‘usual GP’. Routine GP appointments will be available across all seven sites and we envisage that we will keep the GPs at their current sites for these routine clinics. Over time we will review our services to see if we can provide these in a better way. We are committed to ensure that continuity of care is retained for patients with on-going health care issues as we know that this is important to you and good for patient care.

 

As our plans develop, we expect that you will be able to request appointments with any doctor and/or nurse from any of our seven practice sites, therefore providing you with greater access and availability to a wider range of services.

 

Will all seven SHP surgery sites have access to my medical records?

Yes, all the patient databases are now combined into one so whichever of our seven sites you are seen in, your medical record will be available to the clinician seeing you.

 

Will I still be able to book appointments online?

Yes.  When you want to book an appointment online you may see availability of appointments at all seven Solihull Healthcare Partnership sites.

 

For continuity of care, we encourage all patients to book with the same surgery site for ongoing health problems.

 

For a one - off urgent appointment where you may not need to see your usual doctor or require follow up you could book an appointment to be seen at any of our SHP sites.

 

Will letters from other healthcare professionals go to my surgery and my doctor?

You may notice that letters you receive from hospitals will have ‘SHP Grove Surgery’ as your listed surgery and a doctor from Grove Surgery as your GP. Please be reassured that your GP will remain the same and will receive all relevant correspondence. Community nursing teams and other service providers may query your surgery or GP when making contact with you, e.g. when scheduling appointments. If you have any issues please ask the healthcare provider to contact your GP surgery.

 

How will you use my contact details to keep me informed in future?

If you have provided your landline, mobile number or email address to the practice, when appropriate we will contact you for the provision of health or social care or treatment or the management of health or social care systems. In practice this means, for example, that we may telephone, text or email you with appointment reminders, brief information messages or notification about health campaigns (such as flu clinics). You may opt out of any of these at any time by telephoning, emailing or writing to the practice.

 

I have further questions I would like to ask and comments I would like to make. How do I do this?

 

You can put these in writing for the attention of the Practice Manager at your usual surgery or email admin.shp@nhs.net